Tài Khoản Khách
ngày 23 tháng 4 năm 2025
We recently stayed at this hotel and, unfortunately, the overall experience was disappointing. There was no welcome drink or proper greeting upon arrival, which set a poor tone from the start. The front desk staff seemed completely occupied with checking in guests from a wedding party, leaving little attention for other guests. We had to carry our own luggage from the car to the reception, which was not expected from a hotel in this category. Our room was on the ground floor, fairly close to the wedding party hall. While not directly next to it, the loud music during the afternoon made it very difficult for my parents to rest after a long journey — something that should have been taken into account when assigning rooms. We also requested in advance that our final bill be prepared for a quicker check-out, but when the time came, the staff was still working out the charges, which led to delays. It felt like the hotel was more focused on hosting events than on ensuring a comfortable stay for all guests. I hope the management addresses this imbalance and works on improving the guest experience across the board.
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