Tài Khoản Khách
ngày 2 tháng 10 năm 2023
Room service was very poor as the reception number provided in room was not picking up, restaurant service of hotel was poor as hotel reception denied to provided food and snacks due to lack of staff and told that they will only provided breakfast no other restaurant service was provided, there were no toilet papers in washroom, room service and hospitality of hotel was pathetic, hotel staff was not co-operative at all, in bathroom toothpaste and brush which is a basic necessity was not available, iron for clothes was not available, electric kettle to make tea or coffee was not available, so overall it was not a good experience to stay here and i would suggest anyone further to book this hotel as services were overall poor. Even toilets were not cleaned in 2 days stay and towels were also changed next day evening after we requested the staff to change towels in room, rooms should be cleaned every morning when we have booked 2days stay but no hotel staff visit the room to clean it. Wi-fi service of internet of hotel was also not working on 3rd floor there were no routers to use wi-fi service of hotel, overall internet wi-fi was not provided at all in our stay. Hii. Did you sent my response to concerned hotel to improve its services
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