OYO The White Horse, Ripon North Yorkshire

Disappointing We were in room 6, there were no windows in the bedroom or the bathroom, the only natural light came from a small skylight, we were woken up early with the light coming in through said skylight as we were unaware that there was a motorised blind on it, the controls were hidden in the bedside cabinet & we did not find them until the morning - we should have been made aware of this. The furniture was mis match, the stool had a loose top, the light fittings were covered in cobwebs. The bathroom door did not shut, the extractor fan did not work, the shower cubicle was tiny (There was plenty of room in the bathroom for a decent sized shower cubicle) & the doors did not close properly. The worst thing was that the towels smelled bad, the only way I can describe it is the dirty oily greasy smell you get from some industrial kitchens, like they had been stored in said kitchen before being put in the room. The signage on the pub said Bed & Breakfast - there was no breakfast!

Liked the room situated in the Stable Court for easy access to parking.

No room available despite having e mail hour before to say they were expecting us and an email after asking how was our stay. Disgusting me and my disabled partner were 6 hrs away from home with no where to sleep for the night.