Riale Imperial Flamengo

1. first of all, this hotel is not a 4-star hotel, and the main image with which the hotel is presented does not belong to it, the hotel has 2 floors, an old building, not an image of a new glass building, and this aspect is very important, because the Trip.com application should provide correct information, and not mislead customers. This information should be corrected urgently, because I consider myself deceived. 2. the only good thing about this hotel was the staff, who jumped to help us every time, were polite and extremely helpful, I liked this aspect, but ... 3. the hotel is extremely unkempt, the rooms are relatively ok, but the first night in the room we had cockroaches everywhere, the next day they changed our room and we ended up in a room that had a crooked bed frame and the mattress was lying on one side, so I fell out of bed. The third day they moved us to the third room, which was more ok, but the mattress was only defective on one side, but the bathroom smelled extremely bad. In the end I left it like that because I didn't want to stay 4 days to change 4 rooms. 4. Breakfast, the most unpleasant experience. The food was so bland that you wouldn't say you had anything to taste, it wasn't varied, it's clear that I would have preferred to eat out than at the hotel. If you still offer breakfast, how is it possible to charge for an expresso or a cappuccino? The free coffee offered was something in a filter, which was not drinkable. If we were in Brazil, one of the coffee countries, and we paid hundreds of euros for 4 nights, is it possible to pay for a coffee at breakfast that was overcharged? The fact is that it was one of the worst experiences at a 4-star hotel (which I repeat is 3 stars) where the kindness of the staff cannot compensate for the lack of quality of the accommodation services, the staff score 5 out of 5, the hotel score 2 out of 5, the breakfast score 1 out of 5. I believe that the hotel management should reconsider the quality of the information and services offered! Thank you!

Great choice for exploring Rio with perfect location

Nice hotel, comfortable room. The staff was friendly and helpful. Close to shops and metro.

Boa hospedagem! Gosto de ficar no Riale, principalmente pela localização no Catete, pertinho do metrô e do Museu da República, de lojas, restaurantes, farmácias e do aterro do Flamego, que é uma maravilhosa atração turística do Rio de Janeiro. No entanto, ainda acho que o hotel precisa ser renovado. O preço da diária não condiz com as acomodações oferecidas. A limpeza é excelente e o café da manhã é razoável. Porém, quando o cartão chave do quarto não abria a porta, tive que voltar para a recepção andando pelos corredores imensos e quentes.Fiquei num quarto com um ar condicionado tão antigo, que o barulho não me deixou dormir direito. Dividi o quarto com uma amiga e não pudemos usar o banheiro com privacidade, porque a porta do banheiro não fechava. O staff é muito simpático, mas esqueci uns cosméticos no box do banheiro e nem entraram em contato para avisar, achei uma falta de cordialidade.

Отличный вариант для осмотра города. Идеальное местоположение рядом с метро и в людном районе, что очень важно с точки зрения безопасности в Рио. Есть своя платная парковка во внутреннем дворике. Приятный персонал. Хороший завтрак. Также ресторан открыт и на ужин, еда вкусная, цены приемлемые.

Quarto confortável, funcionários bem educados e prestativos, bem localizado, perto de metrô, de restaurantes bons e pontos turísticos e bom preço, porém a banheira estava bem suja, tendo até cabelo e manchas de sujeira.