Best Western Maison B Hotel

I stay at a lot of Best Western hotels and that is because usually there is a minimum quality. We asked 3 times to fix the WiFi and it never got better. Every couple of minutes it would kick you off. We were there to relax and it was very frustrating to have such unreliable WiFi. I was told that there is great fiber internet coming to the building, but the woman telling me this did not understand how WiFi works and that you can have the fastest internet in the world coming to your building but if your WiFi router can’t distribute the signal to the rooms it is worthless. There are many other reasons I will not return to this hotel including, but not limited to, the sewerage smell emanating from the bathroom for all 3 nights and the manager/owner who blamed the experience I had on me for not demanding a different room.

The staff is wonderful, the hotel-not so much. If you decide to stay here, tell them at check in to turn on your AC. They can control it from the lobby and if you don’t tell them then it does not work. There is no room phone to call the desk either. The last time I had Internet this bad was in 1996 using a modem. We asked for help and nothing changed, but they said we could work in the lobby for a better signal. I guess I could go to a public library too, but I paid for a room with WiFi and instead was almost able to use Facebook. There was a funky smell in the bathroom that did not go away even with daily cleaning. That was a first for me. We left the door closed the entire time because we could not be in the room with the smell. The pool cleaning robot was in the pool all three days, not moving, just on the bottom. The hose was stretched across the pool to the robot. It was not at all welcoming. The only redeeming quality is the staff. Everyone was helpful and friendly. They always smiled and made you feel comfortable. If they could just make the room comfortable then I would consider returning, but this was the most disappointing Best Western I have stayed at. There are many other options in Rimini and one must have usable internet.

Clean and cozy place, very welcoming staff always available to answer your needs and highly responsive to any request you may have. Excellent food and service, perfect location, just sea front. Beautifully furnished in every detail. Pool and gym also very clean and with brand new equipment. Could not have wished for more!

Stayed two nights Rimini at the BW Maison B to visit San Marino during low season. Very cute, almost boutique-ish hotel. The property is definitely on the lower end of room capacity, with a handful of staff. I get the impression that the manager(s) also oversees the property beyond supervisory duties. It seemed my originally booked room (1 King and 1 Single) was not available during check in (after 2pm) so I was booked into a non-separated double bed, that fortunately also had a sofa bed available. I guess the manager noticed when she arrived and promptly took corrective action had our original accommodation serviced immediately. It wasn’t a big deal, but it was comforting seeing as other guests may not be as amenable. I’m not sure if the property has been a Best Western long since there are still residual evidence of prior branding. I had breakfast, normally 8 EUR (per person maybe?), comped as a Diamond Select member even when it’s not an entitled/guaranteed benefit so that was definitely appreciated. They even opened for service before the published times during low season which is clearly going above and beyond. I was also given water and thanked for my membership in the program at check out. I think the only downside of this property is the wide variation of accommodations in both decor and layout. I had two rooms that were quite different and none look like the photos provided online. I also thought it was a pleasant surprise that out of the 6 different hotels during this trip, it was this hotel that had mechanical blackout shutters. I didn’t have much expectations for this property and was pleasantly surprised. Would recommend to others and would stay again.

Sono tornato una seconda volta in questa struttura perché il livello di qualità delle camere e di attenzione verso il cliente è veramente alto. Colazione in grado di soddisfare tutti i palati sia nel dolce che nel salato. Quartiere molto tranquillo e pulito. Se siete in zona fermatevi.

Servizi peggiorati alla grande… Servizi e personale no! Non da un quattro stelle!!! Veniamo da anni, quando era Hotel Patrizia, era una favola..tutto estremamente curato..colazione, pranzo e cena stellari .. ora sempre il solito menù, proposto su una carta volante, tutti i giorni sempre uguale..molto molto ristretto, limitata la scelta, industriale direi..deludente il servizio tutto..dal personale in sala. Beati i tempi di Davide e del personale ricercato, raffinato e competente in sala. Peccato davvero, perché la spiaggia invece è sempre il top, anzi migliorata!