Moxy Richmond Downtown

The housekeeping is not good enough. But the staff is helpful tho.

The room is clean and the location is near downtown. however, the room does not include kettle for hot water.

Got over charged for room charged me for 2 night when I was only staying one been trying to get in contact with them for days to get a refund one of the other days was booked through ******* they are trying to process a refund and can’t because they can’t get the hotel to comply. When we got there all the door were locked had to walk around the entire block twice and call to get someone to let us in when we check in he doesn’t tell me the ******* booking is for another day he just charged me for another night when I thought I was checking in to my booking then realize it’s for a whole different day then I needed he never even said anything then we get in the room the tv doesn’t work we got moved 4 times just for them to say oh yeah all out tvs are broke so we just sat in complete silence the entire time couldn’t sleep without a tv then the next morning I go to get a charger out my card my key doesn’t work for the room I have when I get back they were trying to tell me I was staying in a diff room and that’s the room my name is under I had to go back up to the floor and back down the front desk 3 diff times and for 3 diff key cards before they gave me one for the right room not to mention one of the cards they gave me had a whole person in it that I just barged in on and was literally trying to tell me well that’s your room I said my boyfriend and my stuff isn’t there idk who’s in that room!! Now I’ve been trying to get a refund a manager hasn’t been there in days to speak to

Very friendly and helpful staff. Rooms very clean. Only downside was no microwave or mini fridge in the room

The property was very aesthetically pleasing. The room was a bit hot and we could not get the thermostat to turn down. Other than that, super cool hotel with lots to do and near a bunch of places.

Friendly and accommodating staff. Second time staying at this location. Staff is very friendly and approachable. The modern amenities and activities make this a one stop shop. No need to even leave the facility. Their signature drinks are delicious. I also love that there are areas in the hotel where guest may obtain needed items like additional blankets, and toiletries.