TownePlace Suites Richland Columbia Point

I stay in Marriotts all over the world.. this has to be the worst experience EVER! Stayed at this Marriott for a month and was treated well as an Ambassador Elite member. I took a week vacation to the Philippines, and when I returned all my belongings were gone through, and I hand alot of stuff missing, including currency I collected from other countries as souvenirs. Never felt so violated in my life. Beware of this Marriott, so many more better and honest Marriotts in the area.

This hotel no longer has a pool. :( First room, smelled strongly of cigarette smoke, so the very nice front desk changed our room right away. She did everything she could to make sure 2nd room was good. Breakfast was good with breakfast sandwhiches, which were tasty and nice grab and go.

Don't stay here. I was forced to stay here again due to availability and it was even worse than the first time. TV did not work, card keys didn't work, was stuck in the front door trying to get back in at 4am and the card reader is STILL NOT WORKING to let guests back in. Finally back in, my keys did not open my door, sitting in the hallway waiting for someone to come up with working keys to let me into my room. Tried to get a manager on the phone? Nope. Didn't call back. Multiple attempts just to get a manager to call you back unsuccessful. Lazy, failure of an operation. Old Review from Jul 2023: I would avoid this one ... 2-star level rooms with dated design (see their own pics) and a noisy air conditioner that sit below the window and click on/off all night. Very difficult front desk person arguing with me that my Marriott gold status doesn’t work there. TV is the size of a computer monitor with partially burned out back light. (Have pics) Had hair from another human on my bed covering. (Have pics) Beds are hard. Pillows are not great. Front door doesn’t open after 11pm even though there’s a card reader that doesn’t work. Internet doesn’t work with the “fast option” – had to select the “basic” slower option. Won’t be back for a while – sometimes hotels can turn themselves around. Location is good if you want quick access to Columbia Point – that’s about it.

I would avoid this one ... 2-star level rooms with dated design (see their own pics) and a noisy air conditioner that sit below the window and click on/off all night. Very difficult front desk person arguing with me that my Marriott gold status doesn’t work there. TV is the size of a computer monitor with partially burned out back light. (Have pics) Had hair from another human on my bed covering. (Have pics) Beds are hard. Pillows are not great. Front door doesn’t open after 11pm even though there’s a card reader that doesn’t work. Internet doesn’t work with the “fast option” – had to select the “basic” slower option. Won’t be back for a while – sometimes hotels can turn themselves around. Location is good if you want quick access to Columbia Point – that’s about it.