Extended Stay America Select Suites - Dallas - Richardson

Do Better i was extremely disappointed to find all kitchen items (pans, utensils, even a coffee maker) are removed from the rooms which makes the whole point of having a kitchen in suite useless. the desk clerk stated i could buy a cheap pan and spatula for $40 - no thank you. none of this info is stated on the website or hotel description. i had to drive down the street to purchase my own utensils since i already had groceries purchased, just so i could heat dinner and make coffee in the morning. the room was not clean, the bed was old and uncomfortable, the window shades were stapled together and not able to let in natural light, there were no tissues in the box. i travel about 30 days each year for business all over the US and i will make sure to never stay in this hotel again - or this chain if that is the new policy on kitchen wares.

The staff was very nice and friendly.rooms were clean and spacious

The room was comfortable and clean. Check in was difficult as no one was available at the check in desk when we arrived. The clerk yelled at my daughter for knocking for service

Awful service Well I had to ask for dishes and the lady ignored me and my husband had to retrieve them. There was a dirty wash rag hung over the spicket in the tub no bath towels and when I called to get some the lady told me they were closed and I would have to wait. There was a big hump in the middle of the mattress and I had to wipe the sticky off the counters. Also the floor had particals of leaves and paper. Wasn’t any use to ask for a better room cause the front desk clerk wouldn’t help us at all night or morning. I have stayed in a lot of extended stay hotels but this one was the worst.

They offer that they have a continental breakfast and at the moment of truth they only had a coffee with some donuts, so it's a lie.

I booked a room and was told it was up stairs with no elevator! I have a handicap and could do the stairs. ( When i paid for my room I ask if I would be able to stay in the same room for duration of my stay and was told I would be able to.) They put when I came back later that night to actually get my room key they had to put in a room in the back to of the hotel on bottom floor as that was supposedly only one left. She was very nice about the hole thing about having to have a bottom floor room. When I came to pay the week again the same man at the front desk was rude and very uncooperative and told me I had to move rooms as they were booked solid and I couldn't stay in my room. His reason was it was a more expensive room and I had reservations for a cheaper room. Advised that I was on my lunch and he said had to be moved by three. Well no offer of help but I did move and hurt myself doing. Kicker was that I had forgotten one important item in the room and didn't release it until Sunday two days after the move. I call and the young man that answered was very helpful. He advised that my room had not been rent out since Friday or cleaned, that he would retrieve my item and I could pick up at lunch time at the front desk. I did retrieve my item and was exactly the way I had left it. My point was you have a person staying for more than 50 days in your Hotel and you treat this badly and no elevator is really not good business. I will think twice about extendig my stay.