Tài Khoản Khách
ngày 20 tháng 10 năm 2022
We booked at this delightful sounding B&B for a long weekend (out of Christmas market season, early October). We had to cancel only one day before our booking, as my husband ended up in hospital. Read the cancellation policy really carefully! I did not to this, and so we had to incur the full cost of the stay. While reading policies and agreeing to them is definitely the guest's responsibility, we thought it was unfortunate that the establishment did not bend at all. We asked if we could push our booking to another weekend and they said no. Yes, I should have been more clear on their policy. AND, it would have been nice if they could have met us half way, especially given the time of year. While we would have been excited to try and stay there in the future, we will now not give them our business. Be sure you won't need to cancel before booking! Or take out insurance.
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