Premier Inn Rhuddlan

Lovely stay, room was clean, restaurant next door was a table table and very nice unlike some of the premier inn restaurants i have stayed at recently that have changed and gone downhill. All staff were friendly here but a big thanks to Michelle she was lovely and really helpful.

Unfriendly receptionist who told me that she was giving her colleague a handover when we arrived 10 mins early for booking in . She didn’t give me a chance to ask if the room was ready ! She then promptly got up and had a cigarette right outside the entrance to the hotel which is was both unpleasant and unprofessional leaving the foyer reaking of cigarettes. The hotel was grubby and tired . Every communal area needed a good clean and vacuum and it was like that for the two days that we stayed there . There was inches of old dust along all skirtings in the room especially under the bed which could be seen due to bed design . Definitely the worst Premier Inn that I’ve stayed in . The pub next door was pretty similar tired and grubby although the staff there were very pleasant.

Enjoyed my stay at Rhuddlan premier innroom was spotless and shirley on the desk was very knowledgeable and helpful with my questions about the area and bus routes,also the restaurant next door was very welcoming and the food was excellent .

Lovely lady checked us in , was very welcoming. Shirley is an asset to your company she explained everything about the hotel and restaurant she booked our tables for the restaurant, the room was spotless, service was excellent and I had a very nice stay . Thankyou Shirley

Lovely place ..and lovely staff. Lovely .lady on the desk was very helpful ..I think her name was Shirley..Great place to stay.i would definitely recommend staying here 10/10 the rooms were spotless and the food was delicious...........

I'm writing this review as one of the individuals at this specific location went above and beyond and provided some of the best customer service I've ever seen. Carl helped me with a booking at a different location when I was visiting from Canada and he reached out directly to his manager to gain assistance in getting a refund from a different location. Carl was kind, friendly and shows he takes pride in his job and wants to exceed the expectations for the every guest. I cannot wait to make a trip to Wales and I know when I make my way through Rhuddlan with my family, we'll be staying at this location because of Carl's incredible customer service.