Kiotari Miraluna Resort

The most disgraceful hotel we have ever stayed at. All for paying for what you get but in this instance we paid a hell load more for what we received. The facilities are filthy, pools not cleaned, sun beds are absolutely rotten, cracked tiles everywhere, food is absolutely vile. Although stray cats are normal for Greece having restaurant chairs covered in cat hair and the hotel allowing the cats to be fed inside the restaurant is not acceptable. We also had adults pushing children out of the toddler pool so they can sit in there with their kilos and drink and smoke. Staff were aware of this and yet did nothing. Left us without AC for 3 days whilst moving us to rooms with plug sockets hanging off the walls, bird poo everywhere, cockroaches crawling all over the furniture in the rooms and dead ones left to rot on the pathways. This hotel is NOT safe for families, we had been moved between 3 different rooms due to: 1st room - broken air conditioning unit. Told it would be fixed on Tuesday but when Tuesday came around they told us it will NOT be fixed during our stay. 2nd room - broken plug sockets, some falling out of the walls, live cables being open and accessible by children. Air conditioning unit was in a separate room to the bedroom. 3rd room - unsecured platform leading to the pools not fenced off, a child can fall from this and hurt themselves. Also exposed armour pipe which had been broken and a bottle shoved into it to stop access… The staff at this hotel are incredibly rude. One of the managers had told my partner they speak better English than him (we are native) as she has a masters degree in the subject! They do NOT care about any issues you have and are fully aware that the hotel is in disrepair but fail to admit/do anything about it. We have raised this with the hotel manager himself and he shrugged and did nothing further. We had spoken to 5 other British families at this hotel ALL had problems ranging from bed bugs to actually being made homeless by the hotel for one whole day. The best part about this holiday was landing back into London. Do not let this shy you away from booking Rhodes just please avoid this hotel completely.

We booked Kiotari Bay hotel expecting a relaxing 4-star getaway but left feeling short-changed and disappointed. From the start, our room had serious maintenance issues—a broken safe (a breach of the hotel's responsibility to provide a safe environment for our belongings), faulty toilet, and dead phone. Despite multiple complaints, these problems remained unresolved throughout our stay, and we spent far too much of our time chasing staff for help. Don’t be fooled by the hotel’s website as the advertising is misleading: there’s no golden sandy beach - just a pebble beach. In fact the closest sandy beach we found was Glystra beach, a 20 min walk from the hotel and it wasn’t exactly golden sand either. The “9 pools” are creatively counted sections of a few with limited sunbeds available, and key amenities like the ice cream station and jacuzzi were out of service. Having travelled far and wide and stayed at a range of accommodations from 1 star to 5 star, for an All Inclusive hotel, there seemed to be a lack of inclusivity with a limited variety of food, especially for vegetarians. We were shocked to find that certain cocktails, wines, and even teas/coffees had to be paid for, despite the "all-inclusive" label. We also found that there was nowhere within a reasonable distance to exchange money. Most hotels would at least offer the service, even though it’s not suggested as they carry a lower rate than a bureau. However the only option we had on a Sunday was to withdraw money from an ATM which had considerable fees. Between speaking to various hotel staff at reception and guest services, our TUI rep was the only person who responded with urgency and professionalism. Unfortunately, the overall experience felt more like a 3-star hotel at best, a complete letdown and certainly not worth what we paid. This trip was meant to be a relaxing break but ended up being stressful and disappointing. It felt like a rip off. Would not return!

Had an amazing family holiday here! Big shout out to Lyle from the Entertainment team – we had so many great laughs with him, and he was always trying to make the kids feel welcome. Only downside? He supports Man United 🤣! Don't worry, Lyle, I'll send you a proper top one day! #YNWA