Tài Khoản Khách
ngày 15 tháng 3 năm 2024
Guy and girl working inside here are good people doing their best. Premises are good But. WARNING!!!!: the owner is horrible. She has really bad business manners, generally puts her clients in very bad monetary situations sometimes (check here and TripAdvisor for these reviews and you won't choose to book here I'm sure, I wish I had done that) Om my arrival day I was locked out at 2.30 am because the hotel didn't send the entry code to me and THERE WAS NO EMERGENCY NUMBER TO CALL. If says on the website after 21.00 you check in with a code. But no code in my email. I had to pay over 200€ total extra to go to another room, by taxi. Since I had an E-sim I could Google for a taxi and call via Skype luckily because the streets were empty and no public wifis. Standing in arctic winds alone in Iceland! All the hotel's fault. She tries to tell me I should have emailed them about a late arrival which there was NO INFO about in the confirmation and generally just blames me for the whole situation when clearly its the fault of the hostel. Horrible owner. She could have given me a refund for the first night as I politely asked but she refuses and simply blames me and *******. Horrible manners not caring about anything except some 50€ for 1 night Please use your money better and book B47 bus hostel instead-much better people working there, perfect for all excursions and transfers etc. Maria in B14 does not take care of the guests if something happens so better to go to a different place to avoid being treated horribly losing your money. So go to B47 instead.
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