Gateway Suites

Lack of information and hospitality We stayed here for three nights. When we arrived at the hotel, the name on the apartment was different from the one in the booking. The hotel was apparently "new," and the renovations were still somewhat unfinished. There was a smell of paint in the air, and the terrace fence looked new. We were handed the keys, and there was an information folder in the room. There was no mention of payment. When we asked about it, we were told it had already been charged, even though the booking said payment would be made on-site. Over the next few days, we heard activity right outside our door starting at 8 am. A decoration and artificial grass appeared on the "terrace", which was glued down using a solvent-based adhesive. The smell of solvent spread into the room. We complained about this, but reception simply said that if the smell was somewhat gone with the air conditioning, then the issue was resolved. The glue smell stayed on our "terrace" for the whole stay. As a result, we couldn’t make use of the outdoor area or the bathtub. Other example of the lack of information was when we asked if the front door would be locked after reception hours. They told us it would be unlocked. When we arrived later to the hotel the door was locked. That is how we found out that one of the keys we were given was for the front door. A clear lack of service-mindedness and experience was evident in conversations with the reception staff. The room was a clean and comfortable with a small kitchen.

The staff were very warm and welcoming. Our room was compact but clean and comfortable and had everything we needed. The room had stylish decor, a lovely welcome gift of raki, coffee machine, iron and hairdryer. Perfect location and we would definitely stay here again in the future!

Overall disappointed. Booked a suite (Harmony). Positive-large comfy bed. Negatives-plunge pool with no bubbles and cold. Terrace area felt like a narrow corridor with limited sunlight as we were so low down. The television was also faulty. Last evening, we couldn't get into the building following a night out. We weren't told that our keys only gave us access via the front door. When we did go to the front door, there was a couple with a baby who couldn't enter as there wasn't a receptionist.

Excellent amenities in a very pleasant room. The room has everything. The only detraction is no view, if you dont mind this, then definately consider staying here.

Excellent hotel in an excellent area!

We had the room with the plunge pool which would have been lovely if the terrace got sunlight. That said the room was spacious and beautifully furnished with a large and very comfortable bed. We stayed 7 nights and had clean sheets and towels every 3 days but on the other days only the bins were emptied. Breakfast was a good continental spread and served outside on the terrace by a lovely smiley waitress. If you wanted to self cater there was adequate catering equipment in the room for simple meals. The English speaking receptionist was very helpful with booking taxis when he was on duty. Great location for all the old town restaurants, shopping and tourist sites.