Aquila Porto Rethymno

Service at this hotel from the staff is definately above and beyond!! Could not fault them! Buffet breakfast and lunch and dinner had great choice! Rooms were spotless and cleaned every day!! Loved our fitness regime with elena every morning!! What a joy she is, so enthusiastic and good at encouraging you! Stella in the bar was brilliant. And Vassy went above and beyond at porto restaurant for our 40th anniversary. Spa treatments were fab esp cretan massage! All in all hotel is amazing and beach is fab only downside was the busy noisy road... but that's not the fault of hotel or staff. Otherwise it would be 5 *

When we arrived there were some steps or a steep ramp to negotiate, leading to the reception. Although we are fit and healthy it was a bit of a struggle getting up with luggage, however you could leave your bags at the bottom and ask for porter assistance. We stayed in a standard twin room with a balcony. This was not a room that has yet been refurbished but it wasn’t worn or tired looking . The room was not what I’d described as spacious but it did have everything you need for a comfortable stay. The beds were comfortable, there was a bath as well as a shower. The toiletries provided were of a good standard. The rooms were spotlessly clean and serviced daily as you’d expect. We had no complaints! The staff were super helpful throughout the hotel. There are two lovely pools but we preferred the beach which is located opposite the hotel. This hotel is a short walk from the old town which is very pretty with lots of shops and tavernas. There is a public bus station about a 25 minute walk away. We used it for a trip to Chania, it was €28 return for two people. Once in Chania you are only a five minute walk from the centre. We were half board, the food was great at breakfast and lunch but dinner for us was rather disappointing. We asked if we could swap dinner for lunch and there was no problem with that. We heard lots of positive comments from other guests about the good, so perhaps it just wasn’t for us. We booked with Tui, on departure we didn’t know where the bus was going to pick up and staff advised we stand on the corner to see which direction the bus approached from. This is more of a criticism for the tour operator, they should have informed us where the pick up point is, so ask the rep if you book a package. There is very little negative to say, this is a lovely hotel in a great location. We had a fabulous stay, it’s most definitely somewhere I would return to and it’s not often I say that. This is not one of the most expensive hotels I’ve stayed in but it’s all round one of the best.

Not a 5* hotel no luxury and extremely poor buffet restaurant. Hotel bedrooms and corridors are shabby and in desperate need of refurbishment and new carpets. Buffet restaurant is too small for hotel size resulting in lots of queuing and physically bumping into other guest. Food is batch cooked in main kitchen and served in small dishes to buffet hot plates as required resulting in cold or tepid food at best. Hotel staff are not overly friendly. Hotel lacks atmosphere as entertainment and drinks are served in adjacent cafe building. Both pools are small and rarely see any sunshine due to shaded position. Beach across main road is very nice. There is excessive road noise especially in rooms to east side of hotel. Tourist tax is charged at €15 for a 5* in Greece this is 3* plus at best.

Very friendly Hotel every member of staff was so helpful. And even the managers made our holiday special. It is so clean and the food was amazing. Nothing was to much trouble, we will go back and for me to say that it must have been good. If you are looking for something nice please go and book in you want regret it. From Pat.

We had a lovely stay at Aquila Porto. The staff were kind and helpful. Breakfast was extensive and fresh and the a la carte restaurant provided some lovely fine dining. The bedroom and bathroom were clean and the beds were very comfortable, the only downside being exposed to noise and fumes from the main road. However, any hotel on the sea front would have the same issue. The facilities were ample for this time of year. Highly recommended!

Probably only given 5 stars due to the facilities ticking all the boxes. More Tourist 4 star with no real wow or luxury. Wasn't sure whether to give 3 or 4 rating but went with 3 due to the price we paid and it does market itself as 5 star. The food in the restaurant is ok to good for buffet meals, but it lacks atmosphere and feels like a canteen and is on the small side so tables quite squashed in. There was no sense of fun even on Greek night when they could have had a musician. We had dinner included but ate out most nights. Wine not great and rather pricey. We had paid for a superior high level sea view room and were given a side sea view room (if you leaned out of the balcony), overlooking a road. It was rectified quickly with a seaview room but it was a much older room. It was meant to be part of the Mythica collection but it was old and tired and nothing like the pictures. The furniture was shabby and damaged, and the storage was very inadequate. The bathroom really needs upgrading. Clean but grim ingrained, grubby grouting, marked tiles, old fashioned shower in bath, chips in bath. Due to no soundproofing it can get noisy but luckily most of the time our neighbours were quiet. The beds were lovely and comfy. As part of the Mythica collection there was meant to be lots of extras but there was no special check in, no welcome gift, we did get the wine, fruit and flowers, but had to ask for the slippers, beach bags, the toileties looked pretty ordinary, still wondering what the farewell gift would have been, and we were invited to the management party but only late Tuesday and the 'do' was on the Thursday. It is a city hotel and totally accept space is limited around the pool area but the pools didn't feel heated. The indoor jacuzzi needs some tiles repairing. The communal areas around reception are really spacious and very clean. Most of the staff are really nice and did try to make it a good holiday. We partiularly liked Elena and our Greek dancing lesson, and the lovely hardworking housekeeping team who kept our room clean and couldn't do enough. The location is great for Rethymno and the main reason why we decided on the hotel.