Club Med Joyview HEILONGTAN resort

It was a wonderful journey for family trip, The hospitality was amazing, special for kids. Nice job for Penny. A thumb up for Penny, appreciate for your nice host and caring. We will definitely recommend for it. 给Penny 点赞👍，谢谢☺️

From the moment we arrived our experience at Club Med was fantastic! The staff literally couldn’t do enough for you, Yulia was in contact prior to our stay asking if there was anything extra they could help with the (traveling with two children this is so helpful) The room was beautiful, spacious and clean with lovely views of the lake! The facilities were amazing, with so much entertainment for the kids, my little girl absolutely lovely all the activities and they staff were so so good with her, she even joined in the cabaret show which will be a moment I’ll treasure forever! The evening live singer was a treat too! The first day of our stay there was a private event meaning some restaurants were closed but Kathy, Vicky and Yulia did their upmost best to provide us to alternative food menu other than hotpot. The buffet the next night had everything, spoilt with choice! I can’t wait for club med to be our new weekend break, look forward to returning! My only piece of feedback would be some service around the pool area, to save having to go to the JoyBar for some day drinks!

其實不是很滿意，開業一年各項都不到位，和很多clubmed的服務比差了一些，不僅弄丟了我寄存的冰袋，還有管家回覆不及時的情況。但是我給五星，是我非常讚賞客户服務部mandy的業務態度，做事專業，而且真的站在客户的角度在解決問題。本來我很氣憤地離開，結果碰巧mandy在聯繫我解決物品丟失的問題，從而也關注到酒店其他的一些服務缺陷，我想每個酒店都有各種各樣的問題，關鍵看有沒有想要解決和提升的心態。mandy很好，所以我給五星。後續酒店也對我丟失的東西賠償購買，並及時發貨到樂山。