Days Inn by Wyndham Reno

DO NOT BOOK THIS HOTEL!!! YOU HAVE BEEN WARNED!!! I want to start this review, which I seldom do, by stating that I have stayed in La Quinta Hotels by Wyndham many times as I am a business professional who travels regularly and they are usually quite nice . This was, I hope, an exception as I am considering never staying at another @wyndhamlaquintahotels ever again! We booked a 4 night stay to visit some friends. When we arrived late that evening, our room was DISGUSTING!!! The linens looked like they had been soiled by homeless people and just watched without bleach, if they were washed at all! The room absolutely STUNK like urine and the TV did not work but this wasn't the worst thing. The restroom had not been cleaned and had piles of hair as if someone had recently cut their hair in the room!!! There were ***** hairs on the toilet and in the bath. Needless to say, we did not bathe that night! We called the front desk that night and the following morning but never got an answer. The next morning, we had to use the stained towels and soap to clean the restroom so that we could bathe. We went to the front desk and spoke with a woman, or should I say LIAR, by the name of Isha who said she would get us another room by 2:30pm that day but we had plans to be visiting friends for the day so let them know we would be back later. We returned that evening to get our new room keys only to be told that they had no available rooms. We asked if our room had, at least, been cleaned and the clerk said he did not know. We entered the same room with the same foul stench of death, the towels that we used sitting where we left them and the bed unmade. We were tired from the days activities and decided to leave in the morning. When we went to the front desk the following morning, I spoke with lying Isha who very kindly said she was "sorry for our inconvenience and", LYING TO OUR FACES, that she "would provide us with a refund." When Trip.com reached out to her, she LIED AGAIN, stating that she never said that. We then called her again the next day and confronted her about her saying she would refund us, she changed her story saying that "the management was handling." THEY CHARGED US FOR THE 4 DAY STAY EVEN THOUGH WE ONLY STAYED 2 IN FLOPHOUSE CONDITIONS!!! This woman is a disgrace and this location is unworthy of the name of Wyndham!!! Best believe, I am going to be taking this directly to the corporate offices of Wyndham shortly to make them aware of the slummy location and their unethical staff. If this is not resolved, I may start a class action suit against this location. If anyone else has a similar story, we can get them to pay us what they owe us plus damages!!! *****************

This place was absolutely disgusting. I checked in and went to the room notices there was no lock on the door and the room was dirty. Went back to the front desk asked for a different room. This one was even dirtier then the first. Ask for a refund and checked out. Was there for maybe a total of 15 minutes. Hopefully getting a refund on the room. Hence I was only there for 15 minutes and checked into a different hotel.

Very dirty . My tub felt like I was in a waterbed standing up. The tub not to mention was rotten and the caulking coimg up MOLD all towles and sheets dirty staff acts like tbwy dont know English you switched to dirtier room with no blanklet on the bed i slept for a night in cold ass reno and he gave a a fitted sheet and two dirty pillows i didn't ask for and they were yellow

Disgusting The room was disgusting!!!!!! If it had not been 1:00 am and we had not been on the road for 12hrs I would have tried to find another place. In top of that even with a credit card on file they charged me a $100.00 cash deposit. Will never come back and will not recommend.

Think twice We requested a downstairs room due to my wife being disabled. We also told them and paid extra for our dogs. When we first checked in, they tried to put us upstairs (no elevator). I corrected them and they assigned us a room downstairs. Then as I started to leave the lobby, he called me back asking if we had dogs. Well, yes. We paid for them. He took the card key back and said he had to change our room. We were in a downstairs, terrible room. Looks like they tried to paint the bathtub, grout was painted to hide mold, dresser had strange holes in it. The refrigerator froze everything even after turning it down. The corners of carpets were torned up. Our dogs are clean, bring their own blankets and beds. We've stayed here serveral times before and it was always nice. We most likely will not be back. We're sad.

Place was run down worse than some of the Sacramento downtown area motel 6s night clerk gave us two rooms that people were already in third room was actually unoccupied but very run down and dirty