Tài Khoản Khách
ngày 27 tháng 7 năm 2025
I stopped here 2 nights for my sons wedding and overall was very good. The wedding and reception were both excellent, staff very attentive and friendly BUT I had a couple of gripes. My single room was comfy and clean although there was evidence of carpet moths at sometime. On throwing the quilt back ready for bed at 11pm on the Thursday I noticed a tear in the quilt cover but as it was a warm night I put the quilt back and slept on top with a throw over me which I would have done anyway. I reported the torn cover to reception in the morning as I didn't want them thinking I'd done it and charge me £50 and the man on reception apologised and said he would inform housekeeping. When I went to my room later on the Friday to change for the wedding housekeeping had been in and remade the bed so I threw back the quilt to check it and the same tear was there so it had not been changed. As it was again a warm night I again slept on top of the bed with a throw over me but it should have been changed. Point 2 was on the Friday morning, the mother of the bride and myself went into the Sitwell Suite to put out 'goody bags' on the tables and I noticed broken glass on the floor near the windows and the sills themselves were very dusty with dead flies and moths on them. I reported this to reception who told me the room should have been cleaned the night before but he would have a look. He came in while I was still in the room so I pointed out the glass and dirty sills and in fairness to him he cleaned it all up himself but again, it shouldn't have been left to me to point these errors out, the room should have been clean. The brides Mum and Dad were also stopping over and someone's underwear was found in a drawer so something else housekeeping had missed. Overall though a good experience.
Dịch