Continental Hotel

The staffs are experienced and very kind. The facilities are clean, and new. Free Champagne at the pub offers an above-average surprise.

Even though the staff was friendly, the location is great and near the parking garage. We had to leave a night earlier because we just couldn’t sleep there, the sound of ventilation was extremely loud and we couldn’t turn it off. There weren’t any water glasses in the room or coffee cups, no kettle, no tea basically nothing (at least a coffee machine was there). For this price we would be okay with that but the sound was truly disturbing. And if the hotel pushes for sustainability-then just put normal glasses in the room instead of paper cups (wrapped in a plastic bag btw), which produce more garbage.

Neat and well-maintained, conveniently located near the train station.

Excellent hotel close to the trainstation and city life

Fantastic stay at this hotel! All of the staffs are friendly, high efficiency and helpful! I would recommend this hotel to all of my friends.

The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel. Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours. The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch. That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.

Fiz uma reserva para casal e filho de 15 anos, quando cheguei no hotel, fui informado que o quarto era de casal, fiquei sem entender nada. Conclusão, tive que complementar a Tarifa em EUR 105,00/Diaria. Essas informações não disponibilizadas corretamente na reserva, foram frustrantes

攜程對酒店名字的錯翻造成巨大誤導。實際和“洲際酒店”半毛錢關係沒有。酒店衞生之差、硬件之差讓人瞠目，衹能當青年旅館忍了兩宿，甚至因此對蘭斯也失望至極

The professional staff helped with each of our needs with ease and kindness. The location was perfect. We had an amazing time.