Courtyard Regina Downtown

clean and new, price reasonable.

房間新裝修了 有一點油漆味兒 可以攜帶貓 但是攜程產品介紹卻寫的不清晰 早餐我也是預訂了包括早餐在內的 到了前台 酒店説沒有包括早餐 這個有點不太接受雖然攜程給了我一點補償金金幣 但是這種入住預訂體驗真的很差…去過那麼多地方 這是最差的一次體驗

I’ve stayed at this property few times since it opened. I’m loyal to Marriotts and was happy to see a mother Regina property open since I’m there often for work. The first few times were decent stays. This last time was a nightmare. I was there two nights ago. I was woken up shortly before midnight to the fire alarm going off. I quickly exited my room to find out it was only going off in my room. There was no visible fire or smoke so I called the front desk to let them know, the man on the phone said “ok”. Time had passed and by this time I was still standing in the hallway, in my pajamas, waiting. My neighbours on the floor and come out after being woken up as well. I called the front desk yet again to ask if anyone was coming. The man said he can’t leave the desk and to pack my things and come downstairs. So I quickly packed my belongings and headed downstairs to the front desk. This is where I would proceed to stand in the lobby while the man at the front desk tried to find a new room. It was taking a long time and finally my neighbour upstairs came down because the alarm had woken everyone up and she was also frustrated. By this time the front desk said it was his FIRST night and he couldn’t turn the alarm off or switch to another room? He finally ended up just giving me another room on the same floor. After some time the alarm was shut off and I finally fell asleep. I slept maybe a total of a few hours at most. In the morning I checked out and the front desk agent asked me how my stay was and I told her what happened and she basically shrugged and said that’s too bad. I was charged as normal on my CC for a terrible stay and that was that. If you’re looking for a regular hotel this place is fine but if there’s any issues, the customer service is pretty non existent.

My wife and I stayed at the Courtyard by Marriott for two nights during a side-trip from Saskatoon to see a Roughriders game. We booked three nights in advance via *******, although that reservation was only partly honoured. We arrived a few minutes after the earliest check-in time to be told that they did not have the room that we booked. I appreciate that it was a busy day with the football game that night, but what is a reservation if it doesn’t actually “reserve” the room? The front desk clerk offered us a different room type, which wasn’t an upgrade, but for our purposes was essentially on par to what we had booked. On check-in they explained that they weren’t able to take payment by credit card and asked me to pay via debit card. This may have had something to do with the CrowdStrike global IT outage that was happening that day. I paid $147 that I was asked to pay, via debit, but became concerned because this was only about half of what I was expecting. As I collected my room key and turned to leave, I asked the front desk to confirm that I had a room for two nights. They realized that they had only charged me for one night, but were already processing their next guest. I suggested that I collect my bags from my car, go to my room, and return to the lobby, which allowed them to focus on their next visitor. About 20 minutes later, I returned to the lobby and they confirmed that they had only charged me one night. My debit card payment for the second night failed, as did my wife’s debit card payment (again, likely due to the global IT outage). For whatever reason, they were able to accept a credit card payment (which I suspect they could have done all along), and finally we were checked-in and fully paid. The total cost was about $9 less than the amount expected from my ******* booking. The room itself was a good size with a large TV, black-out blinds and a bar fridge. The bar fridge was a surprise, because we had specifically looked at the hotel listing on ******* to see if it had a fridge. A fridge was not listed, despite other details that you would think would not have needed to be listed “towels”, “bed sheets”, “private bathroom”. We really liked the blackout blinds. I didn’t love the giant pillows, but I appreciate that’s a personal preference. We didn’t use any of the restaurants or other hotel services. They had free parking, which was convenient. They had free wifi, although we couldn’t connect one of our devices. They had a support number to call specifically for wifi problems, but the support agent couldn’t resolve the issue either. I would have rated this property a 3.5 out of 5 if I’d had the option. If we’d had none of the (relatively minor) issues mentioned above, this might have rounded up to a 4/5, but that wasn’t the case, so I consider it to meet expectations in an “average” sort of way.