Nutfield Priory Hotel & Spa

Gorgeous place. Stunning views and beautiful Christmas decorations. We visited for the Christmas afternoon tea. The manager (I think his name was Abdul) was very friendly, kind and attentive, all the staff were lovely and our family had a wonderful time. Thank you.

Such a lovely hotel with wonderful staff. I stayed 2 nights for my best friend's hen weekend, and we had afternoon tea for 8 on the 2nd day. From the moment we arrived, we felt at home, the staff have the perfect balance of professionalism and warmth so you feel well looked after. Shout out to Kellie who kept plying us with drinks on Friday afternoon - she's lovely and a very good saleswoman! We finished off our stay after check out with time in the pool, spa pool and sauna/steam rooms and left for home refreshed and happy. My only negative comments are that the pillows are too soft - we had 3 each and I would have been grateful for one of them being firm - and the duvet is too warm for me, but of course that's personal taste. I hope to go back some time in the future.

I was not a guest at the hotel. A parcel for me was wrongly delivered to the hotel. I e-mailed the hotel and then rang when I could get a chance. Reception were brilliant. Polite, professional and helpful. They immediately confirmed receipt of my e-mail, and assured me they would do what they could to locate the parcel and let me know if and when it was found. Within 24 hours, a very nice lady named Amanda did indeed contact me to let me know the parcel had been found and they would keep it safe for me to collect at a time of my convenience - which I did do. I feel this is still a great example of customer service- even though as I said - I was not staying at the hotel as such and really just a complete stranger. They did not have to go to these lengths but I am grateful and appreciate that they did because the parcel was of great importance to me and I was concerned it would be lost. I am greatly relieved now. would like to return to the hotel one day, but next time hopefully as a guest or at least for an afternoon tea ! Thank you so much again to all at Nutfield Priory . What a high standard. 5 easy stars.