Vivanta Katra Vaishno Devi

Mr . Ashok Miss. Poonam Mr. Gulshan Mr. Ravi Miss. Karishma ( all the super sweet staff of Vivanta Katra ) have made my stay as my most cherished memory . I Thank all of them from the bottom of heart . The food is superb and it’s the most beautiful property I’ve ever been to .

The property is located in a very serene environment. It is an absolute delight for those looking for some peace and solitude. Courteous staff and exceptional food. Some things can be improved but hell, no one's perfect. All in all the property carries my vote and I will definitely give it a chance again.

Staff behavior and service is very Good. Excellent Service provided by Mr Arum ,Mr Amar,(front Desk) Mr Gulshan ,Ms poonam and Ms Krishma.(Dinning Hall)

Dear Mr. Kuldeep Raj Sharma General Manager, Vivanta Katra Vaishno Devi Disappointing Experience During Recent Stay at Vivanta – Request for Acknowledgment and Corrective Action Dear IHCL Team, We were enthusiastic about our recent stay at Vivanta, especially considering this was our second visit to the property within the last two years. Unfortunately, the experience during this visit fell significantly short of expectations, leaving us disappointed. I would like to bring the following concerns to your attention for acknowledgment and corrective action: 1. Mosquito Issue in Room 211: Immediately after check-in, we informed the reception that Room 211 had a significant mosquito problem. Despite raising this concern, no action was taken by the staff, forcing us to spend the entire night dealing with mosquitoes, which severely impacted our comfort and rest. i am still having pictures of mosquito in room. 2. Swimming Pool Hygiene Concerns: On 20.06.2025, when we used the swimming pool, it was evident that the filtration and cleaning systems were not operational, and the water had turned visibly green. Despite raising this issue with the staff at the pool area, the machines were only switched on after nearly an hour. Additionally, algae were present in the pool, which led to green stains on my daughter’s swimwear, raising serious concerns regarding hygiene and safety standards. Upon further complaint, the pool facility was closed entirely on 21st and 22nd June, until our departure, clearly indicating the poor maintenance and lack of proactive measures beforehand. 3. Unpleasant SPA Experience (Tatva Spa): We had booked the in-house Tatva Spa for 21.06.2025 with specific instructions that male staff would attend to male guests, and female staff to female guests. During booking, the Tatva team initially mentioned the unavailability of two female therapists at the same time, but after discussion, they agreed to the arrangement, and the booking was confirmed accordingly. However, during the session, I was assigned a female therapist without my knowledge or consent, violating the agreed terms. To add to the disappointment, when we raised this issue, both the Tatva Spa team and the hotel’s senior manager responded with highly unprofessional behavior. Instead of acknowledging the mistake or offering an apology, they laughed in front of my wife and other female family members. This behavior was not only disrespectful but entirely unacceptable, especially for a property that carries the Vivanta name and IHCL reputation. We chose Vivanta for its brand promise of superior hospitality, but these incidents reflected poor service standards, hygiene issues, and a lack of accountability. After the trip, I & my daughter had to visit Gastroenterologist for stomach pain & infection. My female family members are felling insulted. I urge you to look into these matters seriously, initiate the necessary corrective actions, and share how you plan to address thes

Beautiful Property, surrounded by lush greenery and panoramic views of the mountains. The staff is courteous, polite, and helpful, gone extra mile to made us feel great. Special thanks to Chef, sorry forgot his name he offered us the local dishes, which was really delicious. Over all excellent stay .

I recently stayed at the Vivanta in katra, Jammu & kashmir for 02 nights. The room was spacious and clean, with comfortable beds and modern furnishings. The staff were incredibly friendly and helpful, always greeting us with a smile and assisting with any requests. The hotel offered a great breakfast buffet with a wide variety of options. The location was ideal, the overall experience was excellent and I would highly recommend it to anyone visiting Katra.