Hotel Villa Cimbrone

這輩子沒住過這麼差的酒店，你需要把車停在收費停車場，然後大巴把你拉到meeting point給行李，然後你就自己頂着大太陽走一公里上山才能到酒店。所有設施都是79年前的，馬桶歪，浴室臟，房間黴味重，酒店説處理然後就拿個吹風機在那吹，後來升級成最好的房間才算勉強住下。結果第二天下海受傷了也不給安排車，明明行李車有座位也不給坐，我老公硬生生揹我上山。到了門口還衹給開個小門，側着進都費勁。聯繫了酒店經理全程找藉口，拒不道歉。攜程倒是態度好，但是需要聯繫中介才能聯繫上酒店，反饋非常慢。直接跟酒店溝通，根本沒有中介聯繫。這居然是家五星級酒店，簡直顛覆了認知，1w塊錢一晚，體驗的全是古老的黴味和不可理喻的服務態度！！！攜程居然還要推這樣的酒店，真的是誰住誰倒黴！確實是個老古堡，所有設施傢俱都是老的，如果需要看風景，就買個票10歐進去古堡拍拍照就行了，真的千萬別住！千萬別住，千萬別住。重要的事説三遍‼️

Incredible venue with extremely efficient staff We were there for a wedding which went perfectly except for a couple of things which considering the size of the celebration can be forgiven Cooking for 100 people can be difficult and I definitely dropped the ball here Extremely expensive, so come prepared but you really have to pay for the privilege of being in such an incredible place Structures like this on clifftops with many staff don’t come cheap If you want to have the most spectacular wedding on earth then have it here Just be prepared for the bottom line Although it’s expensive, I’d say worth every cent

Everything before our arrival, from making the reservation to liaison over arrival and transfer of bags to the hotel was exceptionally professional and made to seem very easy. The hotel is about a 10 to 15 minute walk from the start of the pedestrianised historical centre of Ravello so you meet the hotel’s porter there who arranges transfer of your bags and provides you with a map of the walking route to get there. Of itself this was an enjoyable experience. Check in is straightforward and we were provided with a choice of welcome drink. As expected, due to the time of our arrival, our room wasn’t ready but it didn’t take long and bags were waiting for us in the room. Room facilities were very good, as you’d expect. The only negative was that there is no ability to make yourself a cup of coffee (or tea) which seems increasingly unusual in today’s world. Staff were super helpful and organised a restaurant booking for us in Ravello and then an onward car transfer on our departure. There is a beautiful bar area, with garden, that affords sea views. Also the house is in a beautiful public garden which opens at 09:00 but as residents you can explore this in the peace and quiet before opening. Whilst the gardens are open to the public we had no disturbance to our stay from that dynamic. There is a small, but well equipped, gym which is to the side of a lovely pool area. The pool area has a bar service during the day. The hotel is home to a Michelin starred restaurant. That is reviewed separately. I would note that this hotel seems to be particularly popular with American visitors and also acts as a wedding venue.