Palm Seremban Hotel

Repeated stay, overall comfortable stay. One of the day I left in the morning and indicate room service needed, and came back at night only to realized the door was not closed and locked after service, my room was open the whole day through. Luckily i do not lost any expensive belongings, but imagine what other people can do, as the hotel is above a crowded shopping mall, where the entrance or lift to the hotel do not have restricted access for public, people can go in and hide inside, or set up hidden camera, or any unimaginable behavior. Complaint to the lobby counter 1st thing in the next day morning, staff politely apologize and lodged a report. Came back that night to find the room service that day is not up to standard compare to the previous 3 days. Plastic water bottles were not collected, 3-in-1 coffee and tea were not replenished, new plastic water bottles are crumbled that it can barely stand on it own. After finished drinking 2 bottles only realized when i opened the caps, it doesn't felt like its attached to the seal ring, could be recycled bottle with tap water in it, or just my imagination. Either the room service staff is retaliating or simply service not up to standard.

Location of the hotel - excellent as the mall is within the premises. Clean 2 x double beds deluxe room. Breakfast so-so with egg corner and amenities was ok as well.

1) large room with 2 queen size beds. Comfortable. 2) toilet a bit small vs the room size. Shower room is old & small.