Tài Khoản Khách
ngày 24 tháng 2 năm 2023
On February 15th, I had made a reservation for the Dream Valley Resort through ClearTrip's partner SmartBuy. Sadly, on February 22nd I received an email from ClearTrip informing me that the Dream Valley Resort would not be honoring my booking and thus making it impossible to check in as planned on 24th Feb. As such, I have demanded full reimbursement plus additional compensation for their mistake from them at once. On the 24th of February, I was at home awaiting news regarding my cancelled booking when I got a call from SmartBuy that Cleartrip confirmed that I have already check-in to Dream Valley Resort. This story between ClearTrip and the Resort is nothing short of a tragedy: why would someone be so greedy as to take advantage of their customers, robbing them of their hard-earned money? I can't comprehend it. I was scammed despite having made the entire booking online. Heed this warning - it is no joke! See the photos attached for proof that these egregious acts are real. ClearTrip also informed me that DreamValley has secured a contract for wedding parties, which caused them to discard my booking.
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