Tài Khoản Khách
ngày 15 tháng 6 năm 2025
I had a very disappointing experience during my recent stay at this hotel. I found a lizard inside the room not just once, but twice, which clearly reflects poor hygiene and maintenance standards. I had extended my booking, but the room was not cleaned even once during the extended stay. Despite calling multiple times for basic services, there was no proper response. Shockingly, the lady at the reception even hung up on my call instead of addressing the issue. We requested cutlery with our food order, but it was delivered only after we had finished eating. When we followed up, instead of resolving the concern, they questioned us about whether the food was ordered from them — which was both unprofessional and unnecessary. Overall, a very poor experience in terms of cleanliness, service quality, and basic hospitality. Definitely not recommending this place. Earlier I had stayed in Fortune next to this property that was better than this. I know this review will not change them these hotel people are like this only
Dịch