Quality Inn & Suites Raleigh North Raleigh

The hotel was very nice and the staff were very helpful at check in and check out. The room was great. We had a king bed and it was very comfortable. We were late for breakfast, we slept in but were still able to get toast and cereal. Overall it was an enjoyable stay.

3 room reservations were made over NC State University grad wknd, and were prepaid on 1 credit card. My elderly parents, one of which was disabled, got into town first around 3pm and tried to check in. They were told by Mario the front desk clerk that they could not check into their rooms because they were not the credit card holder. The credit card holders could not get into town until 9pm, bc they had to work. Mario was rude and would not work with my family at all. Clearly, the rooms were under my parents’ name and it was just a matter of switching out credit cards into their names, or something else could have worked out so that my elderly parents wouldn’t have to wait 6 hrs to get into their rooms. My mother suffers from severe asthma and needed a breathing treatment from her nebulizer, and needed to check in so she could give herself a treatment without having to go to a public restroom. However, Mario time and time again refused to work with them and exacerbated the situation by being rude to every single member of my family from the credit card holders who called back to reason with him to my elderly parents. When my parents came back at 7pm to see if they could just book a room under their credit card, they were informed that it would be considered a double booking since they already had a room that was pre-paid. Furthermore, Mario informed them that he canceled all three rooms bc he felt threatened on the phone when they talked to their son. The son had told him he was going to write up a bad review for his rudeness, and this was the threat that caused Mario to cancel 3 prepaid rooms over a busy college grad weekend, with NO notice to the credit card holders. If my parents hadn’t called to let them know, they would have arrived at 9pm and told then. It should be noted that no one could talk to a manager bc Mario repeatedly said none was onboard. Mario also repeatedly said he did not have the authority to override the policy to let my elderly parents check in without the cardholder present, and yet he had the authority to cancel 3 prepaid rooms WITHOUT notification to the credit card holders. This was poor business conduct. Customers should never be mistreated in this manner. If we could have given this business a zero star review, we would have.

Anyone else ever shop online and forget to put your card back in your wallet? It has happened to me. I am writing from the hotel parking lot. I tried to check in for my prepaid hotel stay but after I shared that I don’t have my card I was dismissed…cannot check in. The clerk said he would issue a refund. Life is an adventure for sure!

I was supposed to stay in the room on December 30, 2021.Now this was a surprise trip so I just found the cheapest hotel I can get in Raleigh at the time. I did not read any of the fine print or anything. So I will say that was my fault. I get there and Dennis John is the night clerk. I only had enough for the room I didn’t have enough for the $50 deposit. So I had to ask my family for the extra money. And they gave it to me. Then Dennis asked me “Why would you come somewhere broke”. I ignored this comment because I knew at that time I didn’t really have a lot of funds so I go outside and I get my thing including my dog. When I was going in the hotel to ask the clerk if dogs were allowed. Dennis decides to refund me my money. I told him I can still say, my friends can come and pick up my dog. He said that he has been through this before and he had been here for 13 years and that he didn’t care. He said i was not staying there. After this man saw me scrounge up all my money to get in this hotel. He refund me, knowing the refund will take five days to get in my account, and left me basically out on the street when I told him I would remove my dog. Then he started laughing and called the cops on me because I was upset. Personally I believe Dennis got a lot of enjoyment out of knowingly putting me out on the street. But it’s OK. I’m just gonna write this online review and I’m gonna leave it here because Dennis has been working for that hotel for 13 years. They know exactly who he is and he’s probably done something like this before. When I walked in he had an attitude. He doesn’t not know anything about customer service and that shows you that the hotel really doesn’t care about their customers. It’s really sad.I’m honestly blessed because I had family who looked out for me and took care of me for that night. But I can only imagine if this was someone with absolutely nothing. I think that the power he had got to his head. As minimum as it is. So I’m just gonna let y’all know watch out for Dennis. He don’t like his job and he don’t like you either.I will say the manager there cared about my complaints. I didn’t get his name but he was really nice even though I was kind of mad talking to him. But he did a really good job.

Family member chose this hotel based solely on distance to their house. (Will never allow anyone to pick my hotel again!). Lobby feels like being booked into county jail. I’m sure the majority of customers are folks who can barely afford a place to stay, so staff is very cautious and treats everyone like they are going to rip them off. Fun. Hotel is old and sad. Hallway carpeting covered in brown stains. Ugh. Room smelled like it was last inhabited by a smoker who cooked fish in the microwave. Up early to leave today (yay!) as we were awakened at 4:30 am by the clunky clank of the dumpster under our window being emptied. Never again.