Kasa Village District Raleigh

My review to them: I am 47 years old. Maybe I'm too old to be your customer. I found you through Marriott and hoped to earn double points. I've been in Airbnb and Virbo homes, and Kasa is clearly the most complicated. It appears that you spent a significant amount of time explaining your long procedure rather than simply shortening it. I got a handicap room with low switches and appliances, but I'm 6'9" and wish I had known that before signing up. Light bulbs were out or missing, I only had two towels, a busted closet, no television in the bedroom, taped over light switches, and broken kitchen knobs. The parking issue was unclear, and it cost me $215 to get my car back from the tow yard. I received eight emails from you, but only one contained detailed parking instructions, which I ignored because I assumed I had already gone through them during the application process. I received a text message containing the most of the parking directions, but the placard portion was missing. 0 stars, buddy.

Loved it Loved the space & ease of check-in. Instructions were very thorough and customer service is responsive! Would definitely stay at another Kasa location again if available!

Should of been more equipped with linens, towels, toilet paper and had a utensil to eat with. Also the air conditioner fan was broke so it made noise all night while running. There should be black out curtains for the bedroom sinc it faces the East. There was no way to sleep in past 7 am on our vacation.