Mementos by ITC Hotels, Ekaaya, Udaipur

The best hotel experience I have had in India till date. Keep it up. Will definitely come again soon.

Heartwarming hospitality, authentic flavours and scenic views. You just cant ask for more! Afterall, it is ITC - finest in the business :) It was truly an overwhelming experience. I am glad that ITC has finally arrived in Udaipur. I will definitely revisit often.

The rooms are palatial - huge, plush, elegant - a true taste of luxury! Away from the city (an hour from the airport) amidst the hills, views are mesmerising. Infinity pool is an added bonus. Breakfast spread was delectable with a variety of cuisines.

What a property , mesmerising, i’ve been to lot TAJ / ITC property but this one so serene and amazing , what a hospitality what a dining experience and staff - amazing , you say and it’s done , our butler shabnam what a serving and other all everyone

I went there for dinner they are just excellent now it will be my favourite place from now onwards believe me guys you will surely feel heaven and very valued actually it will be one of the best property in India and Roshni showed us the whole property with proper knowledge and she’s actually a very kind girl god bless you

This is a few months old review.Me and my wife visited Udaipur for a short trip in July this year.I am a Club ITC platinum member.We were staying at the Oberoi Udaivilas.We heard of this ITC property being newly opened and wanted to visit for some snacks and see the property once.We hired a car from our hotel and went to visit this property.We were warned in advance that this property was located far off from Udaipur main city,many kilometres away and the roads were also not that great.We understand it might be a bit in the outskirts but didn't pay any heed to it. The horror started as we came halfway across.It is almost 30 kms away from the main city of Udaipur.As we continued,the roads started to become narrow,and the road condition was also very bad,not suitable for any car,let alone the luxury car that we had brought.We passed from the inside of a village,we could see villagers standing and observing our car,from there a security from ITC was also standing in the road side who directed us the way.It took several kilometres more to reach the main property located on a hill top.The road condition was tremendously bad,narrow and very much unsuitable for a comfortable ride. The property is located in a deserted location,away from any habitation,no shops or taxi stand or any market within 10 kms from it.As we entered in the lobby,I went and enquired about the duty manager.he came,I gave him my identity and said we wanted to dine in and also wanted to explore the area a bit,to which he said the property is busy in a wedding and they can't show us anything nor we can dine as the entire hotel was booked.I pleaded with him to accomodate us if possible as we paid hefty car prices and came a long way and it would be a shame to go back now.But he didn't budge.Sadly we had to return without seeing nothing. But I observed a couple of things which I want to highlight in this review. 1)No Cell Signals-As we reached the property,we all lost connectivity.My wife was using Airtel,me a jio and none of us had any network.As the property is so much away from the human civilization and main city,there is fewer cell towers and connectivity is very poor. 2)Staffs have attitude and are very rude-You go to such offbeat area after paying heavy price to enjoy.The last thing you want is bad behaviour and service.The duty manager was very rude to us and was showing attitude and refusing to listen to anything.He just left us in the lobby on our own.Also when we were waiting we saw couple of guests checking in.Few ladies were standing to greet the guests.They had flower petals in their hands to throw to the guest as a welcome.They were throwing it to some guests,Then they were stopping for some,and this continued.They greeted and welcomed people according to their will and wish. 3)Over expensive-5 stars in Udaipur are expensive.It is.But when you open a property in such a remote area you cannot charge the same prices or even higher than what lake palace or Udaivilas c

very wonderful hospitality and chef rama was very nice and he served us very tasty dosa Roshni from front desk was very calm and no doubt she's the strength of the hotel because her way of guest handling was really very genuine apart from this security guards always greet us with warm smile

Entire property was excellent including the food hospitality staff and special I would Love to mention some names who really very genuine towards the hospitality. Firstly Roshni She was the one who too care everyone with Very humble way Gyn from restaurant was served us in a excellent way

Property was well maintained and very attractive and specially the staff and thier way of welcoming. Thanks to the entire ITC hotel for nice welcoming and they served us the delicious food. Roshni and Rishab was very kind to us.. i will surely recommend every guest for this hotel