Jai Niwas Palace

Best resort to stay in kumbhalgarh. Nice location. Spacious room. Polite staff. Good service. Highly recommended.

I recently stayed at jai nivas palace, kumbhalgarh for what was supposed to be a two-night stay, but i checked out after just one night due to the unprofessional behavior of the staff. From the moment i arrived, my wife felt uncomfortable with their rude and dismissive attitude, which made the experience unpleasant. Person name ganesh who according to receptionist he is incharge of restaurant was so rude with my wife while ordering food. After all my discussion with the hotel manager and around 12 in night i told then to refund my money for second night as i will check in the next morning they told me go and ask for cancellation to make my trip we will not refund you the money. Given the lack of courtesy and poor customer service, i decided to leave and find another hotel. I would not recommend staying here unless improvements are made to their staff training and guest relations. At last food quality was low grade. I will again mention ganesh who is the main culprit if you are going to stay with your wife, sister, mother please avoid this hotel. At last makemytrip should stop sponsoring such places. Very bad as makemytrip shows it into mmt section. Very very bad experience.

Highly recommended. Loved the stay. Excellent location. Very peaceful. Very polite staff. Clean swimming pool and very good food. Heritage style feel in resort