De Stefano Palace Luxury Hotel

Posizione eccellente, al confine tra Ragusa centro e Ragusa Ibla. Struttura molto bella e personale estremamente garbato e disponibile. Discreta la prima colazione con possibilità di scegliere tra diverse miscele di caffè. Da migliorare la pulizia della camera e in particolare del bagno. Un punto di riferimento a Ragusa.

Fantastic location and charming staff. The best beds of the trip. Elegantly appointed and well maintained. It is a converted palazzo so the layout was a bit strange. Each of our rooms included two king beds in two generously sized rooms…one medium firm and one firm. But only one chair. There were benches too so plenty of room. The large bathrooms included only a tub with a wand and no shower. Fun watching my husband take his first bath in at least 20 years! We had apertivo in the hotel and the cocktails were well made. The staff even brought snacks out without us having to ask. Breakfast was good with excellent coffee service and eggs on the buffet. It was the first hotel on this trip that included several milk alternatives and gluten free options. The location made walking down to Ragusa Ibla easy (we did take a taxi back up). They had free parking a few blocks away that allowed us easy access to our car. They also offered a pool and gardens at a sister hotel a few blocks away. My only wish was for coffee in the rooms.

Fantastic hotel with amazing staff Monica was extremely helpful and accommodating and always greeted us with a smile This hotel is not only clean and fresh but fascinating in the alcoves and privacy offered Tall ceilings are wonderfully painted The king size bed was a pleasant surprise Rooms are compact but have TV and full length mirror

When we arrived a lady at reception helped us to carry our luggage to our room. We slept very well indeed because the hotel was situated in a quiet street, yet very close to the centre of Ragusa Superiore. It was amazing to walk and cover virtually the entire area to see the charming historic sights including so many churches in both Ragusa Ibla and Ragusa central, and to hear their bells chime regularly, was a beautiful experience. At breakfast, ladies greeted us, and each time we wanted certain edibles, the ladies came to our assistance. De Stefano's Director, was exceptional and made our stay perfect by going the extra mile, offering advice if we needed anything out of the ordinary. What a welcoming professional she is, always homely, smiling and happy. All the staff were terribly friendly and helpful, and so very eager to please and the service was first class. The room was kept in pristine condition and the bed was extremely comfortable. The hotel's position was fine, close to the many steps down and up to Ibla, and then up to the centre of Ragusa to go shopping or sightseeing there too. Restaurants were plentiful and with a little detective work, we found brilliant eateries off the beaten track and oh my, the variety of so so tasty cannoli became mind boggling. The venues that stood out for us for dinner were La Taverna Del Lupo, authentic and one we kept going back to, Trattoria da Luigi, Trattoria La Bettola and if you do not mind walking off a heavenly meal, then you must dine at Trattoria nto' Cumannanti, what a down to earth fun place with bustling atmosphere to enhance your taste buds. For lunch or a bite to eat, you have to go to Benvenuti al Sud, small family run with fantastic home cooked meals, and for an incredible variety of yummy delights we found ourselves returning often to Caffé Sicilia which had everything, and finally look out for fine bakeries such as the Panificio Carpenzano located in Corso Italia, and others presenting scrumptious and wholesome snacks. We had a wonderful stay at the De Stefano Palace Luxury Hotel. It was a fantastic holiday and it was a real pleasure to stay at the De Stefano. We found The De Stefano Luxury Hotel superb, and Ragusa Superiore and Ragusa Ibla were fine examples to see Sicily's splendid architecture. Well done De Stefano, truly recommended.

Posto incredibile; stanza spaziosa e con soffitto affrescato. Abbiamo usufruito anche della spa. Niente da dire solo che magnifica; ci hanno anche lasciato una piccola merenda. Il personale gentilissimo e disponibile ad ogni ora. Grazie di tutto, ritorneremo

La mia esperienza presso questo hotel 4 stelle è stata disastrosa, e francamente mi chiedo come possano mantenere tale classificazione. L'hotel era incredibilmente sporco, con una carenza di personale evidente che ha reso il soggiorno ancora più sgradevole. L’unica receptionist, lenta e poco professionale, ha causato lunghe attese al check-in, creando una pessima prima impressione. La sala colazione era buia, con una parete invasa da umidità e muffa—un ambiente assolutamente inadatto per iniziare la giornata. La stanza che mi è stata assegnata, una "prestige" tripla al piano terra, seppure grande, era un vero incubo: priva di finestre, con una scomoda apertura che dava direttamente sulla strada. La camera era umida, con un odore sgradevole e persistente, buia e soffocante. La TV non funzionava, e quando ho chiesto assistenza, mi è stato detto che avrei dovuto collegarmi con la Smart TV, senza però ricevere alcuna spiegazione utile. Come se non bastasse mentre mi trovavo fuori zona ho chiamato l’hotel per prenotare un taxi, ma non è mai arrivato, lasciandomi a risolvere il problema da sola. È un vero peccato, considerando che il palazzo storico avrebbe del potenziale, ma purtroppo sembra essere in piena decadenza. Non tornerò mai più e sicuramente non lo consiglierò a nessuno. Di seguito Pubblicherò le foto della sporcizia