VOI Praia de Chaves Resort

This hotel has the most amazing beach and friendliest and most helpful local staff working there. However…having just returned from what was supposed to be a once in a lifetime Honeymoon stay in a 5* hotel we are very disappointed and let down after spending nearly £4000 for what really is no more than a 3* tops hotel. Like previous reviews, English speakers are not catered for when it comes to information services; of the piles of files in reception not one has an English translation. The rooms have no amenities other than an empty fridge with mould on the element, an empty bottle which you can walk to fill with water for your room; it holds 3 glasses! Not ideal! Having to walk to reception and wake staff for tea or coffee in the early hours was a pain to all. The bathroom was dated with leaks, cracked shower tray and intermittent hot water. The TV was hit and miss if it was going to work, as was the WiFi and the balcony furniture (plastic table and two chairs) had seen better days. Our bedding was changed during our stay, but it was one set full of holes to another full of holes. The paving by the pool area is worn and broken in places. The place was filled with cats the first week; some needing some medical care, then worryingly our second week as more guests started arriving most of the cats disappeared! There are too few sun beds on the beach even when the hotel is not busy and although there is a sign saying not to reserve the beds or staff will remove your items for other guests, they didn’t. We booked through Love Holidays who we will make a formal complaint to as being sold a 5* honeymoon when it clearly isn’t is just unfair and wrong. Compared to other hotels on the island this hotel is 2-3 *

Two single beds which you can't connect.  Not romantic as fall down the hole in the middle. Rooms are very dated with zero facilities. Food - variety good. Flies a  significant problem. Quality of the food went  downhill as week went on, with a lot of potentially nice fish dramatically overcooked. Coffee only at breakfast in restaurant. Rest of the time you have to get one at the bars. No tea / Coffee/ kettle in room which was very annoying Hotel spread out so little walk to some rooms Disabled accessibility is good even to the beach Friendly staff and locals in town Overly persistent entertainment staff Family hotel not adult only so don't come here for peace and quiet Nice pools and facilities. Clean Entertainment questionable in the evening although last night quite good. Rest of week male singer not to our taste but others might like. Flies are a real problem Beautiful gardens Dated cracked floor tiles around the pools area. Dated cracked bathroom facilities Definitely not 5 star; maybe 3 1/2 Don't book if you're expecting a romantic luxury honeymoon English are not catered for Only major plus was the amazing very warm sea and massive beach. Book only if your sole priority is the beach When checking out, again difficulty with English. No 'did you have a good time ? Just 'you pay 35 euros tourist tax' Maybe another hotel on the same beach would have been a lot better. Lastly, we bought supposedly required visas but no one asked for them! Waste of £60!!! Very disappointing

Well where do we start. As soon as we arrived we was greeted with perfect smiles and warm welcome. Check in was easy and our room was ready. Our room was spacious but a bit dated. It was cleaned daily and the towel art was great to come back to each night. The food was great and a good choice each day and was always fresh. The staff in the restaurant were amazing and so helpful. The animation team were great fun and always tried to talk to you daily but not push for you to join in activities if you just wanted to laze around the beautiful pools. A special mention to jackie and synthea , sorry if i spelt the names wrong, from the animation team who were always fun. The veiw from the infinity pool was astounding. All in all i would not saythis hotel is not a 5 star BUT the staff make it at least a 5 star hotel Thank you all for making our trip a fantastic holiday. Have already told our friends to look it up

Let's start with the positive feedback: the ocean view is beautiful. However, everything else was of very poor quality. The hotel is supposed to be a 5-star establishment, but as an experienced traveller, I can confirm that it doesn't even meet a 3-star standard. I was unfamiliar with VOIhotels, but I understand now that VOI stands for Vera Ospitalità Italiana, meaning most guests are from Italy and all activities are catered to them, not British tourists. It was surprising how difficult it was to find English-speaking staff. Even when spoken to in English, they often responded in Italian or Portuguese. Additionally, flies were everywhere in the hotel. It was challenging to sit anywhere without flies buzzing around, making eating or drinking very uncomfortable. My hotel room had no minibar, no iron or ironing board, and towels were not changed regularly. The duvet and pillow sets were not changed during my stay, even though I left tips hoping it might make a difference. I couldn't switch between the shower head and the tropical shower, and the bathroom itself looked like it was built in the 1980s. I couldn't keep the terrace door open due to flies and mosquitoes. The dining options were disappointing. There was only one main restaurant and two snack bars. The food was generally tasteless, and drinks from the automatic dispenser were disgusting. The morning pastries and Danish were hard and not fresh at all, something I have never experienced before at any hotel. Inside the restaurant was very hot, and when I tried to sit on the terrace, cats were everywhere, begging for food and even jumping on tables to steal food from plates. The animation team’s performance was very poor, and they mostly interacted with Italian guests, likely due to the language barrier. Almost every activity was conducted in Italian, and there were no other activities at the hotel, such as watersports. The hotel also lacked an English brochure for outside activities, which is unacceptable for a 5-star hotel. I am very disappointed with this holiday.

Wonderful stay in Voi Praia de Chaves. Our third time here and was wondering what the new Italian owners would do to the place, we were not disappointed. The main team are still there, Paulo Gomes choreographing the dance and entertainment shows. Gary & Edir welcoming everyone with a smile and doing what they can to make their holiday memorable. The mix of nationalities works well and the comedy of Paulo’s sketches leaves all in fits of laughter. We will be back next year!

Very good pool with fountain and a good view of the beach, good beach with the beach bar,medium rooms with the TV,good food with the big vibe, afternoon program for children and adults,pleasant service and the:tenis court,beach volleyball court,football court and night shows

After reading some of the more negative reviews I was apprehensive about our visit this was our first holiday without our children and wanted it to be special. So let’s start with the negatives Is it 5 star not really. The rooms are a bit dated clean but old and in need of an upgrade particularly the bathrooms still trying to work out how to keep the shower at the right temperature. Entertainment wasn’t necessarily to our taste but there were plenty of places to sit and chill and enjoy a drink. Yes the resort is very much geared towards and Italian market but that had very little impact on our experience in fact it was actually quite nice. Positives Staff were friendly and attentive. Not been to an all inclusive for a long time but ,the food was enough to suit all tastes and plenty of it. There is enough variety of drinks included, including cocktails I’m now rather partial to a Mojito they certainly don’t scrimp on the measures! The resort itself is lovely gardens are well maintained and the views are spectacular. The atmosphere was good very chilled, music around the pool was nice and not excessive. The entertainment team work their socks off we didn’t join in the activities but there was plenty of them if you wanted to. All in all I’d say don’t come here expecting a five star resort and you may be pleasantly surprised. For the price I was happy with with what we got and would definitely come back.

The staff are absolutely amazing...nothing too much trouble..food was so incredibly fresh and well presented could praise enough...the whole hotel was spotlessly clean and everyone was smiling and welcoming...the activities through the day were well arranged and executed to the highest standards...peaceful relaxing week away

Sadly this is a very basic hotel. I don’t know if it is typical of the island but the facilities, service, rooms, food are all around a 2star. There is a big pool and a big beach but that is about all there is positive. The rooms feel like a cheap eastern block room from 20-30 years ago. Hard wooden framed bed with old bedding. WiFi works at under 1mbps. Bathrooms are cracked and stained. Air con leaks. No mini bar, no kettle, no iron, no sofas, no luxury whatsoever. There is one buffet style main restaurant where the dishes are all empty within 30minutes. The food itself is very basic, limited choice and poor quality. I wish I could say the salad, hot dishes, deserts or in fact any of the choices were good but that simply is not the case. There is also a pool bar self service with some food but it is poor quality plastic burgers (no rolls), cheap soggy french fries, Margherita pizza bits and that’s about it. There is one other restaurant for extra fees with limited menu such as lasagne and still not very good. Drinks are mostly self service in worn plastic cups. A couple of bars will serve you the same thing again in plastic cups but there is no table service anywhere which is poor for a 4or5 star it claims to be. To put it in context I haven’t seen any hotel as bad as this in Egypt, The Canaries, Turkey etc. The staff are nice people but sadly most of them have no idea about customer service. It is a shame, this could be a nice hotel with a complete refurb, much better service and totally improved hospitality. Sadly I don’t believe this will ever happen.