Riad Kalaa

We stayed in Riad Kalaa on our first night in Morocco and it was brilliant. Our room was beautiful, every detail was perfect. Lovely bedding and huge fluffy towels. They arranged a taxi from the airport for us and he walked us to the Riad which was great. The staff were friendly and helpful and gave us advice on where to walk to get the best out of the medina. Breakfast was lovely, fruit, yoghurt, cheese, bread, cake and eggs cooked to order.

We arrived with an expectation of a lovely, comfortable place. We were placed in the sister facility, #2, there was no sign or other indication that a riad was there. The courtyard is open to the sky, lovely during warmer months. In December it was cold. A covering was pulled over, so no sun and no heaters. Breakfast was in your coat. Our room was 3 flights up, again not was expected. Most room descriptions talk about ground level. The furniture was old and extremely firm, no, it was hard. The room was cold and the only source of heat was at the end of the long room. It was noisy as it cycled on and off all night. It takes hours to warm up the room. I did not take a shower the first night because I was cold, the second night the hot water heater was broken. Internet in our room was very poor, it is better in the courtyard, but again, chilly. The room had few, very small windows, so it was dark. The entire room ran along the alley, so you heard every motorbike, person and cart in the alley. It did quiet down around midnight. Not sure about the value for the price since it was booked for us by Kensington Travel as part of a package. Don’t book based on photos. All the photos and descriptions are of their primary riad, not #2.

Quirky hotel. Excellent staff. We were in a 2 bedroom apartment across the street. Accommodation was quaint but good. The people of Rabat are very polite, no sense of danger here like some European cities. The food is excellent. I'd strongly recommend both Riad Kalaa and Rabat in general

The ambiance in the historic Riad is perfect. The service is so professional and attentive. These positives are additionally complemented by the amazing food which is exquisite. We could find no fault with the experience and to top it off the cost was surprisingly reasonable. This restaurant offers a special experience not easily forgotten. Highly recommended.

Although we did not stay here as no rooms were available, we stopped by for dinner. Food was nice and high quality and served right on the riad’s beautiful courtyard. However, what impressed us the most, was the outstanding attitude towards customers. When we stopped by the Riad Kalaa to make a dinner reservation, we also asked for recommendations for a pharmacy as our daughter was sick, the manager (or owner?) then asked what we were looking for as most pharmacies were closed due to a holiday; we needed a home remedy for sore throat (baking soda), so he went to kitchen to see if they had any, after finding out it was not available, he asked one of the staff members to search and call pharmacies to find one open; after few calls, he found one and walked us to the street to show usthe way and provide directions; THAT IS CUSTOMER SERVICE EXCELLENCE. That does not end there, we came back for dinner later that day and since our daughter could not make it because she was not feeling well, we asked for them to prepare something to take out and they kindly and happily arranged that with no hesitation (we were surprised as some restaurants, particularly finer ones -abroad- are often not too accommodating for this) which was a really big thing for us as no places were open around; Another great example by the Riad’s staff of putting customers first, which is what should always matter. Overall, an incredible experience! Thanks to Riad Kalaa’s staff for everything!!

Terrible review because the Dar Dar Riad staff moved our luggage to Riad Kaala without our permission and when we went for check out the luggage was gone. They thought we were with tour group and we were not. And we were not ready for checkout. They lost some our luggage and now I am getting a run around to find the luggage