Girandella Valamar Collection Resort

Good quality modern facilities, very clean inside and outside, scenic and quiet location, helpful staff. However spolit somewhat by the A/C being turned off and evening adult entertainment being cancelled. Apparently the resort was due to close a week or so later, but that's no excuse for stopping facilities and events for the existing paying customers. Temperatures overnight were approx 25°deg, so uncomfortable. We were advised to leave the balcony doors open overnight to cool the room, but the curtains were insufficient to prevent insects entering. Also opening the doors resulted in the ceiling fan switching off so there was no air flow and therefore didn't reduce the temperature. The lack of any evening entertainment for adults was disappointing as we specifically selected this hotel/resort for this advertised feature. Additionally there was no local alternative in the nearby village. Overall we enjoyed our stay, but it could have been improved without these issues. The area is somewhat remote with limited activities, especially towards the end of the season. But we still recommend the resort and area, for those with young children and/wanting a quite relaxed holiday.

We stayed at the adults hotel and had a fantastic stay there. The rooms are nice and clean, the location is perfect and the breakfast is very good. But most important, the staff is very friendly! Especially Ivo at the Rebelle restaurant, what a sweet man! My parents were 30 years married and he arranged a big surprise for them. We will definitely come back.

There are wonderful reviews on TripAdvisor and Google for this hotel and we were very excited to visit Croatia for the first time. My emails were promptly answered and they were able to make me reservations before we arrived (dinner, spa, etc.) my husband, 6 year old and I decided to stay in the V-Level suites. We also read great things about their kids club. It was strange that on the email confirm it says they will arrange airport pickup but then when I asked they said they didn’t actually have it? This was the case with quite a few things throughout our visit. On arrival we met with the V-Level concierge and got our room 6302. They gave us a map, some vouchers (there are vouchers for everything) and the cart took us to our room. We arrived to a welcome bottle of Prosecco for my husband’s birthday- that was very nice and appreciated. The room and the grounds for the most part (with the exception of some people letting their dogs poop on the path) were immaculately clean. Our room was large and had everything for kids- a step stool in the bathroom and their own toiletries. The layout was weird- 2 showers, 3 sinks and 1 toilet. 2 toilets + 1 shower and 2 sinks would make more sense. I think someone else mentioned this, the AC is standard at 22 then you set it to 19 (lowest) and it never actually gets cold. Every night I have woken up sweaty and uncomfortable because it doesn’t cool down enough during the night. There was a lot of confusion of what is V-Level vs not. You have keycards instead of wristbands to get in and out of everywhere (but Maro suites has Wristbands for their hotel). You can go to your restaurant - only Momenti, but not others. It says on the app you can exchange your meal plan for restaurants in Labin but that’s not told to you at any other point. Why not give us a list of what you actually get when you arrive so it’s not confusing? I think they just need a new communications director to get everything straight on all forms of communication and then send it out. We went to the spa twice, my second treatment with Patricia was amazing. She was phenomenal and it was very affordable 75 minutes for 60 euros, I wish I went every day. At the V-Level pool beach bar Marina was excellent and it was great service. 5* for the Happy Hour from 4pm-5pm. The pool and area were nice but they didn’t have chair service and there was such a limited menu of what they even had at the bar. They had 2 wines, Beer and cocktails. Then for happy hour they had a delicious local bubbly wine, BUT then they didn’t serve it anywhere else in the hotel or sell it at the bar. Why? It made no sense, which leads me to my next issue which by far was the largest issue for us. The food. Breakfast had a few choices on a set menu, but it was the same every day. The dinners at the restaurant were delicious. There were different menus every night but they were more on the fancy side not casual. But if you didn’t like anything on the set menu that night

What an amazing hotel with all the boxes ticked for our family. We are on day 8 out of 10 with our two kids (12&14) and I can't recommend enough. Staying in a junior suite at the family resort which gives the kids their own space. The facilities are excellent, plenty of room at the pool, great beach with water sports...we did the jet ski today. The food is varied and delicious for both adults and kids. The Coldplay tribute last night at the beach club was the best entertainment we've experienced in our holidays. It's a 20 minute walk into Rabac which has some holiday ships and some great bars. We've never come back to the same place twice but we are tempted! Thanks to all the staff.

We are returning to Valamar Girandella for several years now. We have stayed in both Maro and Family hotel and both facilities offer a lot of possibilities for an active vacation We would especially like to praise the excellent service: Ladies that take care of the cleanliness of the rooms. Everyone is extremely professional, and the rooms are kept impeccably clean every day. Maro and Marblu restaurants - the restaurant managers (Rafaela and Kristian) and staff are friendly, fast, unobtrusive, and the food offer is diverse for both children and adults. Conscierge Irene - for the speed and kindness in responding to all inquiries.

Our vacation at Valamar Girandella Villas was incredible; we felt awesome, safe, and inspired throughout our stay. Congratulations to the team for making this happen with their attention to detail, hospitality, and friendliness. We can't wait to return to Girandella Villas.