Peppers Soul Surfers Paradise

location is good ! 5 star ! Room very large ! Had a good stay at Peppers Soul Surfers Paradise !

Best location at surfer paradise. Directly just opposite. Very convenience and alot of restaurant around the area. View was nice and the apartment is good.

nice view and great location！

The location is excellent at the heart of surfers paradise and the view is stunning The rooms are big enough but the housekeeping is the worst part of staying They don’t clean anything or provide anything finished they just making beds and that’s it

Bad service, and very bad breakfast 

With the price that Peppersoul was charging, the services and facilitates were not particularly justifiable. The best I can say is on par or average. With the booking made several months ago and the price we paid for the the 2 beds seaview apartment, I only asked for one special request to hotel "pls arrange the highest possible floor if you can." To our surprise, we ended up getting 11th floor out of their 73 levels hotel building. All the other hotel guests I met there got 35th fl, 41th fl, or something even higher. That is what I meant average service. If I didn't even ask for that, it would be 2nd floor I would have got? What extra effort had they been doing to accommodate my special request? Absolutely nothing. Probably sent us right to the bottom floor of hotel was what they did. Not even close to an average floor level of the whole 73-storey tower. To be honest, very disappointed. The check-in time at 2pm promised by Peppersoul was also non-existence. They said the room was not ready and just asked me to sit in the lobby and to wait. Facilities in room were quite seasoned, signs of marks and dents everywhere, and not quite well maintenanced (e.g. the tapes in shower room). For 4 guests checked-in, they had most of the in-room items only for 2 guests (e.g. tool brush sets, slippers, shower/bathrobe, etc. ) We needed to call housekeeping to send us extra items and they did come, but then why did we need to specifically ask for that and they knew very well ahead we had 4 guests (and they didn't forget to charge for 4 guests). Breakfast was again average. Not too bad but couldn't be said to be excellent. The poor facilities of this hotel could also be reflected by the fact that when we had finished our breakfast and would like to get back to our room for a rest, both of the hotel keys suddenly did not work. Back to reception, again unshameful told us that they would reprogram the code and asked us to try again. No apologies and any sign of shame for a 5 star hotel reception. "Go back, try again, if not work, use the phone to call maintenance to replace batteries". Again, not particularly happy for the time wasted. Although the staff there in general were polite, but there are heaps of 3 stars 4 stars hotels staff they have the same level of politeness. There are however not being seen that they would try all their best to treat guests having VIP experience. Just very average, "you bad luck", "none of my business", "that is what we can do best at the moment" sort of attitude. Again it would all be related to what they asked for for their price. If it was half of the price they charged for, I might have been a happy customer. In general, I will never book this hotel again. Not worth it.

先説優點：位置很好，面朝大海，建議儘量選高樓層，景觀會非常好；附近商業配套非常成熟，無論就餐、超市購物都很方便；停車很方便，車位充足，用房卡刷卡進出閘機；有洗衣機和烘乾機，洗衣服方便；鍋碗瓢盆、烤箱、微波爐、洗衣設備非常齊全。缺點：房間內沒有垃圾桶、沒有礦泉水；打掃衞生特別敷衍；被褥、浴衣這些都感覺很臟，建議自帶一次性床單、浴巾這些；游泳池很大，內外池都有，有桑拿房、沖浪池這些，但竟然沒有浴巾、沒有救生圈。嚴格意義上來説，這個屬於公寓，而不是酒店

peppers旗下的公寓一直是我垂涎的目標（其實是雅高旗下），這麼多年衹在新西蘭tekapo湖畔體驗過一次，一直念念不忘；而這次peppers的內在，依舊和我多年前的印象一樣，沒讓我失望；位置：就在沖浪者天堂海邊一線位置緊鄰海灘，走到輕軌五分鐘，最近的wws超市也就三分鐘；遠點在circle的wws五六分鐘也走到了，十分鐘步行以內還有加coles；樓下就是商業中心，各種吃喝都有；旁邊緊鄰的就是上次我住過的hilton /ochard 設施：廚房設施相對比較齊全也比較新，非常好用，全套爐灶、冰箱烤箱洗碗機微波爐都有，給配備的傢伙事兒也比較齊全，洗衣機烘乾機都有（看圖説話）；就沖這個廚房，這幾天打算天天在屋裡做飯，超市裡各種半成品非常方便，每天溜達回來出去買一趟，拿上樓直接下鍋，隊友表示外面的海景餐廳的風景哪有我們房間沒有遮擋的一線海景好看 房間：我定的是一居室，120mm左右，其實是個三居另外兩間被鎖起來了，陽台很大，有個大餐桌在陽台上，朝東適合早上看日出，到了下午陽台上就是躲太陽看海了；主卧1.8大床（我問過這個不能分開雙床），衞生間設計比較合理，有步入式大衣櫃，又和卧室相對分開，衞生間的大窗可以泡着spa看海景；客廳和主卧也相對獨立，關上門客廳裏可以獨立活動；開放式海景廚房 服務：酒店式公寓，有大堂、可申請每日打掃，公寓帶公共的室內室外泳池、屋頂花園，可燒烤，有健身房、餐廳等公共設施

這間酒店可以説是我10年旅行以來住過最好的公寓式酒店了，一開門就透過客廳看到無盡的海岸線，房間乾淨整潔，各類用品齊全，尤其是廚具餐具很全。樓下就是黃金海岸的中心商業區，吃飯、超市非常方便。