Cavendish Memotree Resort

Super lovely hotel that was very quiet. Staff were super accommodating and gave us an upgrade. Definitely recommend here!

Simply sharing so another family doesn’t have to deal with the same things as we did. Upon arrival we were told “if you want to leave early there will be no refund”. That should have been the first red flag. We got to our cabin to find paper towel used as blinds. But it gets better. They were hung up with a women’s pad. I’ll keep the rest short and simple. The place with filthy. Bedding was covered in dirt, bugs in utensil drawer, pots and tub. Bbq was infested with bugs and hadn’t been cleaned in what looked like a decade. Our cabin smelled of mould and the bedding smelled even worse! The owners were a nightmare to deal with. While trying to explain our concerns, we were mocked and laughed at. They refused to take accountability and blamed these issues on the previous guests (does this mean our cabin wasn’t cleaned?) The only resolution they were willing to offer was for me to wake my sleeping baby and get her out of the cabin to clean it right then and there (while laughing in my face) However, inconveniencing guest to do what should have been done upon arrival is absurd! Save your money! These people would rather take your money than do things the right way the first time!!!

The place is old, musty and tired. No elevator. The room was quite clean but there was garbage in the corner under the sink. There was a family with small children above us and they thumped and banged all night and early morning. Perhaps children could be roomed in the lower floors.