Veranda Palmar Beach Hotel & Spa, 3 Star

Our stay at Rogers Hospitality got off to a bad start due to poor communication about the airport transfer. We were left waiting an hour without clear instructions on the collection point for the transfer we had already paid for. When we raised this issue, we were met with unprofessionalism—reception staff spoke rudely, and management passed us from person to person instead of taking responsibility. Although we were offered lunch on the beach as compensation, we still had to follow up repeatedly to confirm our return transfer. The hotel has potential, with stunning views of a beautiful beach and a decent room, but it falls short in several areas. The bathroom felt outdated and grubby, the balcony needed a proper cleaning, and the food was lackluster with limited variety. Worse, the buffet area was unhygienic—birds were landing on uncovered food and eating from serving spoons and plates. Staffing levels were inadequate throughout. Restaurant tables weren’t cleared promptly, cutlery and mugs were often unavailable, and the bar frequently had just one staff member during busy times, resulting in long waits. The all-inclusive menu was limited, and cocktails were inconsistent. Additionally, having to sign for every meal and drink—even under the all-inclusive plan—felt unnecessary. Overall, our experience was disappointing due to avoidable issues that proper management and attention to detail could have resolved.

We already miss this place! The absolute first and best thing about this place is the staff. A very warm welcome upon arrival and consistently made sure that we were content with everything from our room to the food and everything else in between. Our room was beachfront and it was spacious and clean. All of the hotel grounds are extremely well maintained. We didn’t really use the pool but from what we saw it seemed fine. The beach is white powdery sand and it is cleaned of seaweed daily. The food was ok, we always managed to find something there to eat. Towards the end of our 10 night stay we perhaps started to get a bit bored of it, but that’s the same with most All Inc I think. Not all of the drinks are included in the all inclusive package which is a shame. It would be better if there were no restrictions. Whilst the hotel boasts two restaurants, it is only the buffet restaurant that’s all inclusive. The other restaurant you need to pay for. The use of water sports is included and this is generous.

"My stay at Veranda Resort Palmar Beach was truly unforgettable. From the moment I arrived, I felt welcome and at home. The service was exceptional, with friendly staff always ready to assist with a smile. The team's warmth and attentiveness made me feel like part of the resort family, rather than just a guest. Every interaction, from breakfast to dinner, and throughout the day, was met with genuine kindness and care. The resort's beautiful surroundings and amenities were matched only by the outstanding hospitality. I felt so comfortable and relaxed that I wished my stay could have been longer. If you're looking for a tropical getaway where you'll feel valued and cared for, Veranda Resort Palmar Beach is the perfect choice. I wholeheartedly recommend this gem and can't wait to return. *Highlights:* - Exceptional service - Friendly and attentive staff - Warm hospitality - Beautiful surroundings - Relaxed and welcoming atmosphere