Quanzhou West Lake Hotel Apartment

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

Hotel outlook, environment, facilities look brand news and neat. However front desk is too small and not enough manpower to service customer. Coffee shop Breakfast has many varieties and taste good.

環境：對面就是西湖公園，空氣清新，好安靜。適合旅遊放鬆心情。可以在微信預約小白，到鐘樓，西街，都很方便。 原本是打算預訂兩晚的，四月份訂的時候衹能訂上一晚，滿房了。辦理入住後，問了能否續住 還好，有房。次日早上，六點多，去了西湖公園小跑一下。服務員小姐姐態度都很好，每次遇見都打招呼，門口工作人員也主動幫忙提行李箱。剛在大堂坐下，小姐姐馬上遞上温暖茶水，服務貼心。 就是房間的洗手盆，水很容易濺出來，容易打濕衣服，希望能改進。這次是朋友介紹入住的，體驗感都很好，會介紹朋友來試一下。在房間也可以看到西湖一角，不錯。

在泉州的第二天選擇了西湖酒店，房間乾淨寬敞，能看到西湖，訂了一嗨租車西湖店，本想步行取車，沒想到一嗨店員開車送過來酒店了，很是方便，從這裏開車自駕去附近梧林等景點打卡很方便。衹是在酒店附近沒找到什麼餐飲，酒店的早餐還不錯，服務態度挺好，整體住下來舒適，性價比合適。

這次泉州之旅 讓我最滿意的就是酒店的服務態度了非常好 很熱情 接待的小姐姐很nice 客房阿姨真的真的巨好 衞生做的很細心很乾凈 前台可以説是有求必應安排的房間很滿意 退房時還送了紀念品 真的好喜歡 還有住了兩天小小機器人給我送了7次物品 真的辛苦它了“最強打工人” 環境好 房間乾淨明亮 停車方便 有機會來泉州入住首選 滿意

酒店的位於西湖公園旁，風景很好，出行也很方便 ！ 這次入住體驗非常滿意 ，前台工作人員的服務態度特別好，細心周到，考慮到長者不適宜喝奶茶類甜食，用心安排了茶水👍