Quanzhou West Lake Hotel Apartment

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

過年一家來泉州旅遊 選擇了西湖畔的泉州西湖酒店 設施很新 裝修風格非常喜歡 現在流行的見光不見燈 智能調節各種場景的光線 床品柔軟 非常舒適 乾濕分離 浴缸配一次性泡澡袋 酒店早餐豐富 中西風格 牛肉麪超好吃 前台有咖啡機和55度養生茶隨時享用 前台小姐姐專業且處理事情迅速 各個帶着美麗的笑容 住的非常舒適的酒店 真心推薦

1500的商務套房， 窗外景色9分，早餐9分。 進房間的景色確實很驚艷，但僅限進房間的那一瞬間。當真正坐在窗前想欣賞一下的時候就會發現窗户框真的很影響視線。 無線網形同虛設經常斷，手機信號也不是很好。minibar是空的，不知道介紹裏的軟飲是不是就指的兩包茶葉和速溶咖啡。 介紹裏説有管家服務，但從入住前一直到退房都沒有人聯繫過我們。 風道有噪音，聯繫前台安排維修師傅上門處理的 衞生間地漏反味嚴重，半夜被薰醒。衹能一直開着排風扇才有緩解。 沒有硬枕頭 給的兩雙拖鞋都是小號的，43的腳穿不下，還得另行索要一次性拖鞋。 沙發很臟，是長期沒有清理的痕跡