Sheraton Hà Nội West

Môi trường rất tuyệt và phòng rất thoải mái

Các địa điểm cách xa thị trấn và nếu bạn đặt qua TRIP, họ sẽ không tôn trọng tư cách thành viên ERICot

Khách sạn đẹp, phòng rộng👍👍👍👍👍 Vị trí quá xa và không có phương tiện hỗ trợ gần đó😮💨😮💨😮💨😮💨😮💨😮💨😮💨

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Tôi sử dụng nó mỗi khi tôi đi công tác.

Căn phòng khá cũ

Khách sạn ổn

When I booked this hotel, it was advertised on the website free breakfast as one of the amenities, and this is still the case. However, when we arrived, they said we had to pay it separately. After contacting Marriott customer services, the senior manager came back to us saying that since our stay was going to be paid with cash + points redemption, we were not entitled to breakfast. Which does not correspond to information available on the website. There is no distinction in the information provided when making the reservation with cash or with points + cash redemption. I would have been fine paying for breakfast if they had approached the situation differently, such as acknowledging that the website information was outdated or incorrect and offering an apology for the inconvenience. Unfortunately, we went to Hanoi when Super Typhoon Yagi was about to arrive. We asked to change our check-out date, as due to the typhoon damages, it would not be possible to do any of the activities we had planned. It took three days and several attempts to request support for them to provide us with the correct contact. Luckily, when we got in touch with the right department, they were super quick and efficient. We felt safe inside the hotel during the typhoon, and we noticed that they were working hard to prepare the building for it. We had several meals at the hotel restaurant since we were locked inside, and the food has a margin for improvement. The restaurant stuff is super friendly and nice. For those who want to go to the old quarter, it is a bit far. It takes about 40 min to 1 hour to get there by car, it depends on the traffic.