Shanhaiguan Fulinmen Hotel

Nice hotel Room is clean Breakfast is delicious Service is good

My wife and I couldn't find direct train tickets from Shandong to Liaoning (home) at the end of the recent 'Golden Week' holiday. We found a way back via Shanhaiguan and were looking forward to visiting this interesting city. Wanting to spend the last of our 6 day / 5 night trip in a great hotel, I chose the Shanhaiguan Fulinmen. This turned out to be one of the worst parts of our time in this city, unfortunately. It took forever for the reception to find us a room; it was the longest check-in time we've experienced in China but we were the only ones waiting for a room at that time (evening). We were given the smallest room on the floor (5001), as can be seen in the photo I've attached. We were happy to have a queen bed but would have accepted one with two single beds if it were larger and with a nice view. I don't remember seeing when booking that the room would be so small and when I look at my booking now I don't see 20 meters squared or whatever it was, either. Deceptive marketing! Our view was of a 4G/5G tower and not much else. Guests were staying on the same floor for a wedding party and they were extremely noisy!!! I made a video of what we could hear from inside our room. A hotel that claims to be luxurious should not allow guests to disturb other guests. They should have extra security during times of peak occupancy! The breakfast buffet was good, but there was no tea or coffee--not acceptable for the price we paid. People want to be able to leave the hotel and explore the city after eating breakfast and having tea/coffee--they don't want to go back to their hotel room to lose time using the two free but low quality teabags. We would like to visit Shanhaiguan again one day but we will not choose this hotel again--it's not worth the price. Also, when checking out one of the receptionists tried to convince me to give a 5-star rating on a digital device. I explained what we were unhappy with and she replied that they're aiming for only 5 stars (thus, even 3 or 4 are unacceptable for their management). This desire of their management to coerce guests into being untruthful has fueled me to spend the time required to write about our experience here. I understand that national holidays cause chaos for hotel staff, but they could have done better. We experienced much better service in all of the other hotels where we stayed a few days beforehand in Shandong province.

It was really good hotel. They don’t deserve 3 star. In my perspective cleaning was good. The amenities was the bestest thing.

View from the window is disgusting, a lot of garbage on the streets out there, box houses, feels like a ghetto. Working table and some surfaces were full of dust. At the same time the staff is very polite. There were some problems at checin with passports verification, and room key become disabled at some point. So staff helped with these. Breakfast was ok, not strong varied, but tasty and hearthy. At night main entrance is closed, you'll need to use sideway entrance (follow near 24/7 label)

Good night stay here, good location and friendly staff.

Convenient location near the ancient town. The bed was comfortable and the shower nice and qarm. Friendly staff.

We arrived before check in time and they were happy to check us in early, the staff were super friendly! No English but they tried their best to communicate with us. The location is about a ten minute walk to the ancient town, 5 minute drive to the train station and about 5/10 minute drive to the nearest beach. Would definitely recommend for any travels.

設施：達基本表準。這價格已經是性價比高了。我付款590三晚。2024年9月8日入住。 衞生：我們也滿意 環境：到古鎮很進。要去周邊吃晚餐，早餐也方便。有炒飯，麪，麻辣燙，夜市，肯德基，麪包坊。 打車（選擇順風車）去角山長城，大約5公里11元左右。回程打車不加價難成，我們步行回來。 到老馬頭是與角山長城反方向，所以這酒店大概就這兩個景點中間。 服務：很好。

服務親切友善，笑臉相迎問候提供遊覽資訊，酒店外觀亮麗，主動為我升級的房間不僅寬敞舒適，衞生清潔，設施完善，窗外景色可眺望山海關的源思樓，認人有懷古悠情！酒店距山海關步行就到，酒店內的活誨鮮飧庁更是美味可口！非常值得推薦住宿！感謝您們♥