Charmillion Club Aquapark

This is the third time we have visited , and would defiantly go again . We had a wonderful time , staff are friendly and so helpful . They accommodate ur every need especially with the kids . The manager imad helped us with anything we needed. Made it feel like our second home . Can’t wait to go back !!!

Emad, truly is a gent. First class experience. Hence, why we return yearly. Difference here is the attention to detail and personal experience. Same throughout the hotel. Waiters, chefs and cleaners are very friendly and really go the extra mile....tipping really helps these guys, even though they never ask or expect. Just finished my stay. Happy family once again...hope to see you again next year inshallah...thank you

Arrived at the hotel around 16:30 Check in was quick and smooth by Andrew. He was very helpful and accommodated my request of ground floor rooms by the pool as we were travelling with children with special needs. The rooms were spacious and clean but one of them was full of mosquitoes. Andrew changed this room for us and we were given mosquito repellent plug ins and raid spray. Within a day the mosquitoes in the rooms were scarce. Omar was the gentleman who cleaned our room and he was so sweet helping with the elf on the shelf by creating towel art every day when we were there with the elves! There is a kettle in the room with tea coffee sugar milk and 2 mugs. There is free sealed bottles of water. There is also a fridge. No iron in the room. In the bathroom you get mini bottles of shampoo and shower gel with a bar of soap. The pools with the children’s slides and the main pool are clean and warm but the pool with the adult sides was freezing! They had the foam party in this pool. The entertainment team were wonderful. They took time to have a conversation and weren’t pushy. You can get involved in morning stretches, salsa dancing and much more. The children’s disco starts at 20:30. After that there is some family entertainment. The guys who go around selling tours, quad biking etc do not bother you if you decline their services politely. The lifeguards are great a little tip will ensure your sun beds are saved and towels on them. Sameh at the pool bar was exceptional. He was constantly smiling ever when guests were rude. A little tip and you will not need to go to the bar, the bar will come to you. Also you will get proper glasses and not plastic cups. You can have ice cream on the all inclusive. It comes out of a machine and comes in very small tubs. You can also buy ice creams like Kit Kat cones and tubs of ice cream. These are not expensive around 70p You can buy popcorn and candy floss. My grandchildren had these premium ice creams candy floss and popcorn even a smoothie they had to purchase and the bill was just over £5 and they had their fair share which was very reasonable. There are 3 restaurants, the main one an Italian and an Indian. We only ate in the main one. Guests can use the other restaurants twice during their stay The food was mediocre. It was not the best and not much variety. There was a BBQ daily of fish, kofte or chicken. Sadly there were guests there who had no regard for others and left the deserts in a mess and cross contaminated the food.. My son has numerous allergies and the chef Elrazek and restaurant manager Ahmed made sure he was accommodated for, cooked what he wanted and explained the ingredients to him. The chefs do a great job with the budget they have to work with. My daughter was taken ill and we called the on site doctor. He arrived within minutes, he spoke very good English and was very attentive and explained everything he was doing and talked through the medication he was administ