Kendall F
ngày 8 tháng 10 năm 2024
We’ve just returned from 7 nights at this beautiful resort. Staff were very welcoming, smiley and friendly, upon very late arrival to our room we’d been provided with sandwiches, fruit and water which was really nice. Thank you to the chefs, the food was always good with lots of variation depending on the themed night. Breakfast was very good too with omelettes, fresh croissants and pancakes. Bar staff are super efficient, happy & polite, serving up drinks all day all night, they work so hard! Animation/entertainment team are lovely so if you have any trouble they are there to help. Cassie in particular was very kind to us. Though we didn’t participate in many activities (personal choice) she still took the time to speak with us and ask about our day. Though she always told us about the entertainment on offer, we never felt pressured to participate in anything. This was our first holiday in a decade, so we really just wanted to relax. Cassie respected this but still made the time to come and speak with us. A lovely girl and we hope she continues to enjoy her time working in Egypt. The team overall are very upbeat and make everything so much fun. Cleaning staff work very hard & we always came back to a lovely clean, made up room with towel art. Mohammed was our room cleaner and he was very friendly and helpful. We always found a sun bed, obviously the earlier you get there the better position you get. Thankfully there was never a fight for beds as you see in some places! The lazy river is amazing, but make sure to keep topped up on your sun cream because whilst relaxing the sun is very unforgiving on your skin! Abrahamed & Hossam were our favourites in the water park, they were always on hand with a smile happy to help. They even convinced my partner to give the lazy river a try and it turned out he loved it! The water park is excellent - offering a variety for everyone. The grounds are impeccable and even the agricultural team always offer a smile and hello in passing. There wasn’t a day where staff weren’t busy doing something, it’s clear how much they care for the grounds and environment. Would recommend getting a snorkel mask and waterproof phone pouch to try snorkelling off the end of the jetty. Absolutely amazing! If you look hard enough too, you may even find Nemo!! Overall, a very enjoyable stay and if not for our horrible experience on our return journey (delayed and diverted for 3 days!!!!) we’d be more than happy to return to this beautiful resort. Would highly recommend.
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