Sandeep C
ngày 31 tháng 1 năm 2025
I booked Regency Plaza for my wife’s 40th birthday and contacted the hotel in advance to request a decorated room on arrival. Unfortunately, they said they couldn’t do it that day but would arrange it for the next—however, it never happened. Which was very disappointing. There were several issues with our room. The balcony door wouldn’t shut and was never fixed, the lights in the kids' room didn’t work and weren’t repaired, although the shower, which was also faulty, was eventually sorted. Reception was not helpful, often unable to provide answers to our questions. The disco and evening music / entertainment only catered for Russians which to be completed honest were rude and abrupt from walking into you to pushing in queues for food/drinks!! On the positive side, the aqua park staff were fantastic—friendly and always helpful. From those putting our towels out to who I believe was the pool manager!! Housekeeping did a great job, and the towel displays for the children were a lovely touch. However, the food and rooms were very basic, and it was disappointing that the à la carte fish restaurant required an extra charge, as did canned beers. Overall, while some staff went above and beyond, the service and room quality let the experience down.
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