Jaz Solaya

Very good service on reception and hotels room. The whole hotel is very clean and fresh. Pools and aquapark are very good for childrens and family. We would like to see one more time this place. Animation for children Was ok. All shops in hotel have everything u need too buy.

This is our second time at Jazz Solaya Hotel and this time was the worst in Jazz group in general.We are an Egyptian family of 3 with our English friends also a family of 4. It started since the booking, the person in charge of the reservation had a bad attitude in dealing with us and told us that the hotel is almost full however on their website there were still available rooms left and when we mentioned it he told us I will update the website right now. The surprise that we booked the same rooms we asked for after the call with around 5 hours. After the booking we called them for some notes mentioning that we have a baby and need a room in ground floor sea view, another guy took our notes and confirmed it. On the day of arrival, they said unfortunately you will stay in the first floor and when we refused they said we cannot help more. My wife asked them if their are available rooms with pool view in the ground floor they said yes and we took it only when we asked. Most importantly on the second day one of the receptionist called Islam came to the pool and he started talking to my wife and our English friend asking for their nationalities, and when he knew that my wife is Egyptian he said “for you it is fine we are Egyptians, the comment is not important for us” and started to address the English woman asking for her room number to take her feedback. The last day on check out. I called the reception asking to send someone to help us with the bags. They told me bring the bags outside the room and leave it however when we came the first time we left it in the room as usual and the receptionist was very polite responding that we will send someone to take it ASAP. It seems that the management has changed or maybe their policy we are not sure but definitely our first experience cannot be compared with the second one. I am not recommending this place for anyone who believes that people regardless their nationalities, skin color or religion should receive the same service as long as they pay the same amount for it.

A hotel worth recommending. Everything at a very high level. As we know, the atmosphere is created by people, and a lot of positive people gathered here. Bravo to the bartenders - they do a really good job working at high speed. Tasty meals and a large selection (more than half of them were not tried). The animators are very nice, well-coordinated and try to make every tourist happy Animations for both children (inflatables on the water, .........) and adults. The rooms are really perfectly cleaned (we compare them with 5 hotels in Egypt). The sea with a reef right next to the hotel (you can meet turtles and dolphins - we were lucky). Nice running path along the sea. I recommend shopping in the newly opened jewelry store in the hotel - great selection, good prices and a very nice sellerPerfect place to buy gifts