Novotel Clermont-Ferrand

Good location and kind attendants

We were shown to our table at 19.10 this evening and still had not been served our main course at 20.50. Decided that we couldn’t waste any more time for them to catch our prawns and left in despair. Staff at the bar and the waiter who showed us to our table were helpful and professional but we lucked out and received very amateurish service.

Stayed here twice on the way to Spain and the way back. Hotel was fantastic and staff were amazingly helpful. The hotel was very clean, rooms were modern and the gardens/ pool area were very good. Our daughter loved playing with all the outside games. Whilst we did not eat in the restaurant the food looked good. Our only criticism was at the night the bar service was extremely slow, however, staff were very friendly. Would definitely recommend this hotel as a stop off point on the way to and from Spain, they also have three free basic (presume 7kw) electric charge points for cars and a load of Tesla chargers.

We always choose Novotel when traveling in France. Lovely welcome after a long drive and as expected a clean and modern room. Good Food and service in the Restaurant. We have found all Novotel pools are freezing but half the fun is watching those who don't know this jump in 😄 Would definitely visit again if our travels take us that way.

The hotel is ok, but I was not happy with the customer service at all. I booked the hotel specifically because it was a Tesla Destination charger location. I called ahead to make sure it was operational 2 months beforehand and informed reception I would need to use a charger on arrival. When we got here we were informed the chargers are at the back of the car park and so we unloaded the car first. Then went back to plug in and the reception had put another customer in it, after telling me it was ok to unload first, I understand they have other customers but come on, that is really bad customer service. I won’t stay again!!!

Great stay travelling through France on way back from Spain. Great location just off motorway but didn’t hear the road once! Modern, clean and great staff including Halima on front desk. Now our new hotel each time we travel to Spain. Rooms are spacious and clean with Rituals toiletries!! Beds so comfy and food in hotel restaurant is amazing local fayre. Delicious filet steak and of course amazing wine!!

Good spacious rooms. Stayed 5 nights and plenty of space to put all clothes etc. Used the restaurant and bar every night. Food was very good including breakfasts. I do think the reception set up is bit odd plus couple of reception staff were not very knowledgeable regarding bus system, which caused us some long walks but apart from that great stay.

The hotel is quite decent with swift and efficient check in process. Room was neat and clean and had a good sleep. Restaurant was a disappointment with very few choice for Veg food and tasting ordinary. Breakfast also options were very much limited.

Lovely hotel, very smart. The rooms were spacious and comfortable. The restaurant food was terrific. We stayed in three separate hotels during our trip on the way to the Alps and all were good but this was outstanding. Very pleased. Breakfast was good but the egg-boiler was switched off and two of the three coffee machines were out of operation. Staff were very good.