Fletcher Hotel-Restaurant Mooi Veluwe

首先這個酒店衹訂了一個晚上，經過跟前台一番周折後，終於可以拿回屬於我們預訂的房型，前台也幫忙升級了房間；因為攜帶的行李箱多不方便，再繼續訂了兩個晚上，就換了雙人標間，發現枕頭套有幾根黑頭髮，廁所沖水按鈕用不了，前台説會叫人過來修，等了一個多小時都沒有維修的工人過來，我先生接受不了，浪費我們時間，他就去跟前台爭議，然後又給我們換了一個最好的房間，整體乾淨，房間空間足夠大，但是我發現有咖啡粉，沒有咖啡機，沒有風筒，燒熱水器是壞的，服務員又過來解決，感覺這個酒店丟三落四的，總感覺缺點什麼，每樣事情都要我們極力爭取才有。

We stayed for a night in this hotel to discover the beautiful area and enjoy the surrounding. The hotel is clean, well decorated and warm full. The personal is very friendly and helpful. there are available options such as sauna, bike renting ... that are very welcome. The restaurant and the bar are great and food/drinks are of high quality. the food offering is large enough to satisfy all needs and flavors at a reasonable cost. The rooms are well furbished, clean and bedding was of good quality. The element that was really not at all acceptable and very disappointing is the bathroom ... this is just not a bathroom at all as per the pictures. there is not even a decent sink. This was toilets with a shower and this was really not adequate for an hotel room of this level. There was not even any heating in the bathroom and not even a towel warming so that towels were humid and moist on the next day. When we entered the room, the heating was set to zero although we are still in winter. Needless to say, it was really cold and it took several hours for the room to heat up. Very unprofessional. Next time, if any, I will ensure the hotel management will provide a room with a decent bathroom and if none, I'll select an other hotel. Besides this, the stay would have been OK.

Absolutely terrible! We rented a "Deluxe" room. Paid 175eur. for one night. Obviously renting a "Deluxe" room you expect something a bit fancy but it was far from that. It was actually bellow mediocre I would say, we were quit shocked. And the breakfast suppose to be included, but it was few pieces of cheese and dry bread, I could tell it's not fresh. Fresh bread is never dry... Just sad. No dignity of owners to charge such money for value delivered. Very disappointing.