Anantaya Resort & Spa Chilaw

From the moment we arrived we found the service poor. Staff appeared disinterested. Our room was grubby and tired , the safety deposit box was not secured to anything and could be easily carried out of the room, sockets did not work. Our meal in the evening was poor. Slow service and waited an age to order - had to ask ! Waited over 50 minutes for food to arrive - if we hadn’t asked where it was then we may still be sat there! Food was so undercooked , seemed to have just been flashed under a grill - half ingredients were missing and it was inedible . My husband went to hotel toilets which were dirty . We are both expecting an upset stomach in the morning! We spoke to duty manager to no avail- just a shrug of the shoulders and production of the bill, a sad start to our holiday 🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲

Anantaya resort is a very comfortable place with very friendly people and great view. Special thanks to Jeremy the manager of Kappa Tour. Jeremy is a great person, he help us anytime and he fixed in a professional way any issues faced during the tour. He is very reliable and professional person, highly recommended.

Very nice and relaxing place. The rooms have a great view and the rooms are very comfortable. There are 2 swimming pools with great views, too. Only their menu and the food need to get better. Overall experience is very good and I highly recommend it for couples and families.

Just perfect :-) Nuwan, Vishwa, Sanchuthan are wonderful guys at towel arts :-) Thanks to housekeeping team also. Special thanks to Virag’ The chef is also very good whatever you order. Beach, palm trees: everything is awesome here. Feel free to come here and enjoy :-)

Just finished a tour of Sri Lanka with Inspiring Vacations, stayed in 7 different hotels, this was the worst by far. Lovely site, lovely pool, very tired hotel and terrible service. First room we were allocated could not be locked, the latching arrangement for the pool access door was smashed, we were given another room. this room had no fridge and they seemed surprised when I asked for a fridge so they went to our first room and brought that fridge to our room, All this changing rooms and waiting took the best part of two hours for them to sort out, very frustrating when you just completed a long road trip from our last hotel, it was at least two hours plus before we were settled in. The second room - TV did not work, the phone did not work, we could not get wifi in our room, we had to go back to the reception area to get wifi. I advised the front desk (could not ring them as the phone did not work, had to walk some distance to the front desk several times ) of these issues at 6:00am, at 2:00pm and 4:00pm, finally got a tech to come and sort things out, left the tech in our room while we went for pre dinner drinks and then dinner. Got back to our room at approx 9:30pm - nothing fixed and no attempt to contact us to advise us of the situation - went back to the front desk again at 10:00pm and complained again - staff member knocked on our door at approx 10:30pm offering to move us to yet another room, by this time my wife was already in bed so no moving rooms again. we were leaving the hotel ( were there for 2 nights) at 6:00pm the following day, no point in moving rooms that day. 3 out of 4 of the available plugs in the room did not work. If we left the pool access door open a foul smell emanated from the flood overflow drain in the toilet floor and would fill the toilet /bathroom with a sewer smell- I can only assume that with the aircon going and the door closed it created a positive pressure in the room thereby holding the odour back, as soon as the door was opened the bathroom smelt like a sewer. Staff smiled politely and did nothing, not their fault I suspect, very poor maintenance and staff training. Worst hotel I ever stayed in. Will be giving feedback to Inspiring Vacations 9could not ring them as the phone did not work)

My daughter and I stayed at this hotel in January 2025. The hotel is great for a quiet and relaxing vacation! Green lawns, palm trees, the ocean!! The hotel is cozy, the room is spacious with a view of the ocean (from the balcony you can watch an incredibly beautiful sunset), on the other side there is a view of the garden with exotic plants! High-quality cleaning every day!!! The food is very tasty and a large selection (you will not go hungry)! The chef and his team are interested in whether you like it! The hotel staff is incredibly cool and friendly, they will solve all your questions in a second. Nothing is impossible for them. Viraj will make your vacation unforgettable, organizes cool excursions. Offers games on the hotel premises. With Viraj you will not be bored. Thank you all for the special congratulations on my daughter's birthday, I will definitely return to this hotel!