elizabethrT5275LM
ngày 25 tháng 8 năm 2024
After a 10 year break, we revisited Punta Prima Prestige Suites with our young children. While our arrival didn't quite meet the high expectations we'd set based on past experiences at other 5-star establishments, the welcome was pleasant, and the pool area staff were exceptionally friendly and accommodating. Our room, with its stunning sea views, was well-appointed and the housekeeping service ensured it was always clean and comfortable for our children. Breakfast was consistently enjoyable, with a cheerful greeting from the staff and a few individuals who went above and beyond to make us feel welcome. Dinner was a mixed bag. While the service was generally good, and we particularly enjoyed Julio's tuna steak and the sizzle blocks, the cooking quality varied. Often the chef's task of single handedly managing four live cooking stations seemed overwhelming at times, leading to longer wait times and inconsistent cooking. The resort's facilities, including the splash pool, tennis courts, playground, and pools, were well-maintained. We appreciated the access to the facilities at the adjacent Insotel hotel. The standout feature of our holiday was the incredible Insi Kids team. Nicole and Giulia were exceptional in their care and engagement with our children. Their professionalism, fun attitude, and genuine love for working with children made our girls feel secure and at ease. The highlight was our eldest daughter's participation in the talent show and our youngest's dancing with the team on her birthday. We are immensely grateful to the Insi Kids team for making our holiday so special.
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