Secrets Cap Cana Resort & Spa

I went with my two good friends on our yearly girls trip, and then my mom arrived for her bday. We all loved how beautiful and calm the beach was and all the amenities but we thought the food and drink was not on par with other Secrets or All inclusive hotels we have stayed in. I have stayed at Secrets the Vine Cancun 3 times, Hyatt Zilara Punta Cana, and Hard Rock Los Cabos. Also thought that during the day the pool area was vary boring except during the activities (water aerobics, volleyball, zumba) but it would be cool to have a DJ or louder more fun music playing. It was also very hard to find shade at the pool and the beach, wish there were more chairs with umbrellas. The night entertainment was great at Desires and at the lobby especially the Dj and bands that played more upbeat dancing music, and Black Coffee got everyone to dance and was such a great vibe, we love him. Our concierge/butler - Osvaldy Guerrero Cedano is a true Gem, the best concierge/butler I've ever had. He was super responsive and helped us out at all times. It was my mom's bday and he had the room decorated with cake and Champagne and she loved it. He totally made her day more special. Ultimately I thought that this Secrets was more for couples where most Adults only resorts are a bit more fun and have more of a variety of people of all ages, for example girls trip, bachelorette, bachelor, wedding party. it seemed way more focused for couples and we all felt a bit out of a place. Lastly our room smelled like mold, I wish we had complained and had it changed it because on the last day our Concierge/Butler allowed us to checkout late and then enjoy the resort and use a room just to shower before leaving for our late flight. The room that we used the shower in was the same size but no smell of mold. The service was amazing though, all employees were super nice, kind, helpful and smily they made the atmosphere so great! Thanks for everything!

Very beautiful resort! Staff is kind and interactive! Great service! Housekeeping was on point in the room 2-3 times a day! Good variety of foods, the only caveat, my husband and I got sick from one of the places the last day of stay. This kind of made our experience bad, but hopefully, it’s just a single case

Disappointed with Our Stay at Secrets Cap Cana (June 1–7, 2025) My girlfriend and I had high hopes for Secrets Cap Cana, especially given the premium price and Hyatt’s 5-star reputation. Sadly, our experience didn’t meet expectations. The seaweed was overwhelming—unsightly and with such a strong odor that the beach was completely unusable. No effort was made by staff to acknowledge the issue or offer alternatives. The pool area was overcrowded daily. Guests had to reserve chairs as early as 6–7 a.m., and we often couldn’t find seats. One morning, after briefly leaving our chairs for breakfast, our belongings were removed and other guests took our spot. We raised concerns with our concierge and hotel management, but nothing was done. We suggested using unused beach chairs or opening the spa pool,both were dismissed. As loyal Hyatt guests, we expected better service. A credit or compensation would be appropriate. On the plus side, breakfast and lunch buffets were great, and 24/7 room service was reliable. À la carte restaurants were average and hard to book dinner times were often only available after 8–9 p.m. Staff service was hit or miss. Many seemed focused on tips for basic services, unacceptable at an all-inclusive resort. Entertainment was mediocre at best. Unfortunately, we wouldn’t return and recommend checking beach and pool conditions before booking.