Treasure Island Resorts Lonavala

The property manager Kalpesh....is the most stupid person you could meet...non courteous and absolutely unfit for the job... If the owners of the rest are reading this ...you should throw him out immediately... He is super misfit for the job

I booked a Deluxe Room at Treasure Resort Island but was given an Executive Room instead. Additionally, the television and refrigerator were not working, and there were frequent power cuts in the room. I am very disappointed with this experience.

water bottle rs 65/- & rs 200- with extra room service rs 100/-+ GST STAFF doesn't know the property properly. not recommended

It was a horrible experience at the hotel. The hotel reception team is incapable of taking any decision and direct you to speak to their manager who sits in a dingy room inside. the manager feels it below dignity to speak to the guests at reception. clearly they have policies which are inconsistent and absurd. it started with everyone saying it is impossible for 2 adults and 2 children ( 4) people to stay in one room and we should take 2 rooms and making us spend 1 hour in reception we ended up picking the suite instead of the lagoona room. thankfully so because the lagoona pool has food and dirt floating in it and probably cleaned once a week. the suite offered was third class with no dustbins .. broken showers, stagnant water in bathroom, fridge which was broken and when replaced was fully rusted, no a/c in living area. it cannot be called a suite for sure finally they offered us another room for second day which reduces our frustration a bit. all in all horrible experience .. to top it the restuarant is empty and will not serve half of the items in the menu card

Our experience was: Good location, good food, good staff, good amenities overall good experience.

The staff was not welcoming and basic things were not available and we asked for a little help which was denied directly. Poor professionalism.